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MICROTECH SUPPLY & SERVICES, INC. SELECTS SERVICE PRO® FIELD SERVICE SOFTWARE
Service Pro helps Microtech align field service operations across multiple locations
[MILWAUKEE – September 16, 2011] MSI Data, a leading provider of field service software and repair center software, announced that the leading Canadian provider of document and currency management solutions (parent company CashTech) implemented Service Pro to help reshape the way it manages field service operations.
According to general manager Trevor Waters, "MicroTech chose Service Pro because of the fact our parent company has a big customer base for its products. We wanted consistency between the two locations for the transferring of information."
Founded in 1980, MicroTech Supply & Services, Inc., Charlottetown, Prince Edward Island, provides companies with document management solutions. The company started with microfilming documents of all sizes and has since grown to be the leading document imaging solutions provider in the Canada's Maritime Provinces.
MicroTech offers a full line of microfilm and scanning systems, document management software, large and small file conversions and helps companies develop records management programs. It routinely installs and services high-end content management systems and simple solution for storing and viewing scanned or microfilmed documents.
MicroTech has been supporting its customers for over 30 years and offers a one-stop shop for everything from software and hardware solutions, large and small conversion services, scanning and microfilming equipment and services, document digitization and support and maintenance of all software and hardware.
"Service Pro will address what we need and help improve our policies and work flow because it prompts us to ask the questions we should be asking. It will also enable us to become more detailed in a number of areas where we need some discipline."
Some other reasons MicroTech installed Service Pro include tightly integrated modulesthat offer ease of use for mobile technicians and help relieve the call-monitoring burden from one person to a group of people.
"We know it will help in those areas and offer us more consistency," he said. "Plus, we're excited about the opportunities to get better information on our customer base, repairs, contracts and inventory from Service Pro's reporting functions."
About MSI Data
MSI Data (www.msidata.com) provides software and services in the areas of cable, mobile, business, field service and repair center solutions. Headquartered in Milwaukee, MSI Data’s software and services provide customers complete solutions for managing their business, their workforce and their customer interactions.
MSI Data is a privately owned and operated organization.