Field Service Technician

Your field technicians represent your company to customers. Ensure they make the best impression by investing in software that will make them successful in the field.

field tech

Productive service technicians are the key to both great customer service and an efficient, profitable field service operation. Because of their vital importance to the stability and growth of the organization, it’s essential that technicians are equipped with the latest tools and technology.

MSI Data’s suite of field workforce automation software is designed specifically to meet the needs of service organizations. The following table reveals common challenges technicians confront regularly and how specific features in MSI Data’s field service software suite can help.

Challenge

Solution

Reporting Hours and Documenting in the Field By Role Mobile

Mobile Field Service: Providing field service technicians with mobile field service software connects technicians in the field with the back office.

    Service Pro® Mobile Technician Features:

  • Automatically Receive Work Orders and Set Statuses Throughout Course of Work
  • Receive Call Notes, Contacts and Alerts on Mobile Device
  • Instantly Access Customer Equipment Asset Service History
  • View Customer Equipment Asset Contract and Warranty Coverage
  • Easily Record Work Order Labor Time, Parts/Inventory and Tasks
  • Quickly Perform Completely Electronic Inspections
  • Capture Photos and Signatures
  • Record Work with or without Wireless Connectivity
Interested in learning more? Check out how Service Pro Mobile can increase customer satisfaction by letting techs perform jobs faster and with higher first-time fix rates.
Performing Inspections By Role Inspections

VEIL Inspection Software: With VEIL Inspection Software, techs can create, save, and complete inspections right on their mobile devices.

    VEIL Inspection Software Features:

  • Improve workplace safety
  • Simplify Compliance
  • Improve Consistency
  • Centralize visibility
Learn more about how VEIL Inspection Software give your organization the competitive advantage.
Access to Manuals and TutorialsBy Role Service Management

Service Portals: Technicians and service managers can create web portals with customizable widgets that provide visibility and access to important job information, accessible on any device with internet.

    Facilitate participation from key stakeholders:

  • Customers
  • Technicians
  • Executives
Learn more about how Service Pro web portals can make your company more connected and transparent.
Tracking InventoryBy Role Asset Management

Asset Management: With Service Pro’s Asset Management tools, technicians can have access to information about the equipment they’re servicing so they can be prepared with the right tools for the job.

    Other Service Pro Asset Tracking features include:

  • Mobile Asset Tracking with Service Pro® Mobile
  • Asset Service and Repair History
  • Service Contract and Warranty Visibility
  • Asset Component Structure Hierarchy
  • Mobile Asset Inspections
  • Automated Asset Service Scheduling
  • Equipment Asset Transfer Tracking
  • Standard Asset Performance Reports
Learn more about how you can better track inventory with Service Pro Asset Management Software.

It’s important to invest in the tools that will put your technicians at the top of their game because of their vital role in putting your company at the top of its game. When technicians can tackle challenges that arise in the field your company will realize better customer satisfaction and productivity, and, as a result, increased profitability. Field service management and mobile software is an investment that will continually bring returns.

See what MSI Data’s suite of field service software can do for you and your team of technicians. Request a demo today!