Wondering whether field service software is worth the investment? Download the guide for concrete examples and numbers that illustrate your ROI potential with the right service management app.
Guide to Understanding ROI Calculations for Field Service Automation
It’s impossible to ignore the impact mobile technology has in the workplace these days. Especially in the face of growing customer demands like strong service programs, manufacturers, dealers, contractors, and repair businesses can no longer afford to overlook the potential of an all-in-one service management software and mobile application to improve customer experience, increase efficiency in the field, and provide a huge return on investment.
Once you decide to invest in software to manage your service operations, the question becomes how can you make it work for you to give you the biggest return possible? To prepare for a successful implementation you’re faced with the challenge of converting decades old business processes such as call-taking, scheduling, field data collection, inspections, etc. into an efficient, cost effective, and customer-centric system using the technological tools available.
When done correctly, this transformation can deliver a significant return on investment. Use this guide to learn the areas you would benefit in and how you can get the most out of your investment.
Mobile Devices Combined with Field Service Apps Accelerate ROI
Service organizations today need to be aware of the direction the industry is headed. According to the Technology Services Industry Association’s (TSIA) Field Service Technology Stack, 77% of field service organizations have already implemented mobile tools into their workforce, and nearly 70% have improved their workforce productivity because of it.
To put it bluntly, if you’re not at least considering a field service software with a mobile component, you’re already behind.
Once limited in capability and too costly for many field service organizations, today's mobile devices combined with a strong service management app and GPS advancements close the loop to save time, eliminate unnecessary steps of re-entering data, and limit excessive communication between back office and field workers.
Building a Solid Service Foundation by Investing in the Right Building Blocks
The technology you need to build a competitive service organization typically includes some configuration of the following building blocks:
Enterprise Service Management Solution – Includes robust service capabilities including: call center, quoting, work order management, depot repair, asset management, contracts, warranties, spare parts & inventory, service billing, inspection management, and robust reporting.
Visual Scheduler – Create, assign, dispatch, update, and reassign service work orders based on multiple filters such as technician skill sets, availability, and customer location.
Mobile Application – Automate field tasks like repairs, installations, preventive maintenance, inspections, and assessments.
Stakeholder Web Portals – Access critical service data through customizable portals, and then make real-time business decisions based on specific conditions or performance data.
Alerts and Escalation Workflows – Schedule automated alerts to go out when certain conditions occur, like a change to a technician schedule, or an inefficient equipment part at a customer site.
GPS Technology – Get real-time mapping to show where your techs, vehicles, and customers are located.
Download the guide for concrete examples that prove the cost savings, profit increases, and customer experience improvements a field service management application can bring to your service business.
Free Guide to Understanding Field Service Management Software ROI Calculations
by Joanna Rotter
Field Service Management
MSI Data helps companies to improve the efficiency and effectiveness of their field workforce. Focused on the enterprise, scheduling and the mobile worker, our applications include Mobile Field Service, Mobile Inspection and Field Service Management Software.