Invest in medical equipment service software and go all-in for service to keep up with competition.Like other industries, business in the medical equipment industry is picking up after the lull of the recent recession. Of course, so is competition. For today’s medical device & equipment companies, quality service stands as a main differentiator for organizations looking to take advantage of industry improvements.
2014 Medical Equipment Industry OutlookAccording to Emergo Group survey, “Outlook for the medical device industry in 2014:” “Nearly 75% of respondents reported ‘somewhat positive’ or ‘very positive’ industry outlooks for 2014” and “nearly 85% of respondents are optimistic about their own company prospects in 2014.”
1. Schedule Preventive Maintenance Orders in Advance
Companies that service important medical equipment with well-run preventive maintenance programs and reliable service fare much better than those that only produce and sell new equipment. Healthcare is one area that requires regular servicing of its equipment (they might not need that hospital generator for five years, but it better work when they do). Take advantage of equipment preventive maintenance requirements by establishing recurring PM contracts with your customers and schedule them in advance through a visual scheduler.
2. Manage Service Contracts & WarrantiesUsing a mobile app in the field, technicians have access to warranty details for each piece of equipment. The app also tracks and sends alerts about terms of service contracts so techs have all the information they need to service the equipment and bill accordingly.
3. Perform Mobile Inspections to Meet Safety and Cleanliness Codes
Arguably more than in any other industry, medical equipment companies need to meet safety and cleanliness codes. Hospitals and patients rely on equipment working safely and preventing and diagnosing, not causing, illness. With these stringent conditions in mind, companies can more reliably meet regulatory codes with a mobile inspection app that lets techs perform, document, save, and send inspections right on their mobile device.
4. Track Assets to Keep Technicians InformedWhen techs go onto a jobsite, it’s a lot easier for them to solve a problem or perform a routine preventive maintenance order if they understand the equipment, have access to the right parts, and are able to see complete service history. Armed with the right information, techs can achieve higher success rates and act as better advocates for your company.
5. Capture Hours and Parts to Streamline BillingTimely billing is an important part of a successful service model. Technicians equipped with a service management app can record their hours and parts, get the customer signature, and create a bill before they even leave the jobsite. An automated cash to collection cycle can shorten the billing timeframe to as little as just one day.
6. Maintain Operational Control through Service Portals
With so much business talk about big data and more tools than ever to measure and manage data, data and analytics are becoming foundational to secure competitive advantage for medical equipment companies. Web service portals give all company stakeholders an individual dashboard through which to track relevant data to their role in the company.