MSI Names Field Service Industry Leader Michael Israel to Management Team

Nationally Recognized Expert in Field Service Management Software, Operations and Consulting Brings Leadership to Next Wave of MSI Growth

Milwaukee, WI – December 19th, 2016 – MSI, a leading provider of mobile and cloud-based field service management software for the enterprise, today announces the addition of Michael Israel to its growing team. As a result of his extensive and diverse background in the field service industry as a successful operations, software and consulting leader, Michael Israel is widely recognized as one of the foremost authorities on field service operations and field service software in the nation.

Prior to joining MSI, Michael Israel held leadership positions in Field Service as a hands-on service operations manager for 17 years at high tech organizations, including 12 years at IBM and 5 years at a leading CAD/CAM manufacturer. He also held executive positions in sales, marketing and software implementation for preeminent Field Service Management and CRM software vendors, including Oracle and SAP. He has also covered the field service industry as a consultant and analyst for major consulting firms, including Aberdeen, Jolt Consulting Group, and Technology Services Industry Association (TSIA).

In his new role at MSI, Michael’s responsibilities will include managing the successful rollout and implementation of MSI’s Service Pro software for major accounts, and contributing his valuable expertise as a driver of new product management and product marketing initiatives.

“As an observer of MSI, I have been favorably impressed with the emerging capabilities of the Service Pro software product, the experienced company leadership, the company’s success in building a noteworthy distribution network, and the major clients MSI has attracted,” said Michael Israel. “I am very excited to contribute to the ongoing growth and positive direction of MSI.”

“I am extremely pleased to welcome Michael Israel as the leader of the MSI Field Service Practice,” said Harvey Shovers, MSI President. “His skill level and experience is unmatched in the field service industry, and our clients and team members alike will benefit.”

Service Pro field service management software by MSI is a leading cloud application, inclusive of deep functionality for managing service operations in the office and the field.

  • Calls
  • Scheduling and Dispatching
  • Work Orders
  • Service Contracts
  • Equipment Assets
  • Parts and Inventory
  • Segments
  • PM Auto-Scheduling
  • Inspections
  • ERP Integration
Best Field Service Software


About MSI


MSI has developed a suite cloud-based enterprise, scheduling and mobile software that world class service organizations rely on to automate repair, preventive maintenance, inspections, scheduling, service agreements, parts, assets and other critical field-driven business processes. MSI replaces paper, spreadsheets and other disconnected business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. MSI cloud-based field workforce automation software is easy to acquire, easy to deploy and delivers rapid return on investment. For more information, please visit http://www.msidata.com.

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