As the person responsible for efficient scheduling, dispatchers are responsible for much more than just booking technicians for open work orders. With increasing emphasis on customer satisfaction, it’s your job to dispatch the best technician for each job, factoring in the techs’ locations, availability, and skills to increase field service efficiency and success.
From better communication with technicians, to organizational and scheduling transparency, MSI Data’s field service management software, Service Pro, ensures a more productive organization and more efficient scheduling.
Learn more about how Service Pro’s Visual Scheduler can be a software power tool for your field service schedulers.
Mobile Field Service: Mobile devices in the field give schedulers direct access to technicians status. They can automatically update techs about scheduling changes as they adjust the main scheduler.
Interested in learning more? Check out how Service Pro Mobile can keep everyone in the loop by easing and automating communication between schedulers and techs.
GPS Tracking within Visual Scheduler: Service Pro’s dashboard comprised of technician information (skill set, status, availability) as well fleet management data (GPS tracking tech locations, travel times) will ensure dispatchers can get the right technician, with the right inventory, to the right place at the right time. Shorten ETA windows and automate customer service notifications.
Interested in learning more? Find out how you can integrate and streamline all of your field service operations with Service Pro, Field Service Management Software.
Speak with a Sales Representative to learn how Service Pro® boosts service performance & streamlines operations.
Schedule a Service Pro® software demonstrationRequest a Service Pro Demo