Service Pro® Software for Schedulers & Dispatchers

Equip schedulers with drag and drop visual scheduling software to dispatch the best technician for every work order.

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Assign Jobs Like Houdini

As the person responsible for efficient scheduling, dispatchers are responsible for much more than just booking technicians for open work orders. With increasing emphasis on customer satisfaction, it’s your job to dispatch the best technician for each job, factoring in the techs’ locations, availability, and skills to increase field service efficiency and success.

From better communication with technicians, to organizational and scheduling transparency, MSI Data’s field service management software, Service Pro, ensures a more productive organization and more efficient scheduling.

scheduling
Field Service Scheduling Software: With Service Pro’s visual scheduler, managers can adjust assigned jobs based on technician’s proximity to the job, their skill set, and their availability. With the drag-and-drop assignment tool, it’s easy to adjust and reschedule technicians for any job.[/lead]

Service Pro Field Service Scheduling Software Features:

  • Automated Communication with Technician Devices

  • Quick and Simple Drag and Drop Assignments

  • Single View of Service Technicians’ Work

  • Visual Proximity of Technicians to Customer Sites

  • Auto Sort by Required Technician Skill Set

  • Customize Visual Scheduler to Your Business

  • Deploy Hosted or On-Premise

Learn more about how Service Pro’s Visual Scheduler can be a software power tool for your field service schedulers.

mobile field service scheduler

Service Pro® Mobile Features:

Mobile Field Service: Mobile devices in the field give schedulers direct access to technicians status. They can automatically update techs about scheduling changes as they adjust the main scheduler.

mobile field service software
  • Automatically Receive Work Orders and Set Statuses Throughout Course of Work

  • Receive Call Notes, Contacts and Alerts on Mobile Device

  • Instantly Access Customer Equipment Asset Service History

  • View Customer Equipment Asset Contract and Warranty Coverage

  • Easily Record Work Order Labor Time, Parts/Inventory and Tasks

  • Quickly Perform Completely Electronic Inspections

  • Capture Photos and Signatures

  • Record Work with or without Wireless Connectivity

Interested in learning more? Check out how Service Pro Mobile can keep everyone in the loop by easing and automating communication between schedulers and techs.

GPS Tracking within Visual Scheduler: Service Pro’s dashboard comprised of technician information (skill set, status, availability) as well fleet management data (GPS tracking tech locations, travel times) will ensure dispatchers can get the right technician, with the right inventory, to the right place at the right time. Shorten ETA windows and automate customer service notifications.

Gain Control of Your Service Operation with Service Pro®:

  • Efficiently Take and Dispatch Service Calls

  • Proactively Monitor Service Performance

  • Seamless Communication with Service Technicians

  • Automate Repetitive Tasks

  • Provide Faster Response

  • Improve Service Levels

Interested in learning more? Find out how you can integrate and streamline all of your field service operations with Service Pro, Field Service Management Software.

service pro scheduler

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262.241.7800

Speak with a Sales Representative to learn how Service Pro® boosts service performance & streamlines operations.

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Schedule a Service Pro® software demonstration

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