Service Customer

Satisfying the customer is the key to field service success. Ensure your team has the right technology and tools to exceed customer expectations.

customer 2

Customer satisfaction is on the rise as the number one concern for field service organizations. As the industry gets more competitive, customers’ expectations get higher and it’s your job to meet them. Exceed customer expectations with MSI Data’s suite of field service management software. By providing quicker response times, improved first-time fix rates, and higher visibility into company operations.

Challenge

Solution

Long Service WindowsBy Role Mobile

Mobile Field Service: Mobile technology in the field provides necessary information for technicians to perform jobs and simplifies communication between techs and dispatchers. What this means for the customer is quicker service and more predictable ETAs.

    Service Pro® Mobile Technician Features:

  • Automatically Receive Work Orders and Set Statuses Throughout Course of Work
  • Receive Call Notes, Contacts and Alerts on Mobile Device
  • Instantly Access Customer Equipment Asset Service History
  • View Customer Equipment Asset Contract and Warranty Coverage
  • Easily Record Work Order Labor Time, Parts/Inventory and Tasks
  • Quickly Perform Completely Electronic Inspections
  • Capture Photos and Signatures
  • Record Work with or without Wireless Connectivity

Interested in learning more? Check out how Service Pro Mobile can increase customer satisfaction by letting techs perform jobs faster and with higher first-time fix rates.

Access to view and enter service orders By Role Portals

Service Portals: The web portals function in Service Pro gives customers access to widgets with important information about their work order like billable hours and the history and status of equipment.

    Facilitate participation from key stakeholders:

  • Customers
  • Technicians
  • Executives
Learn more about how Service Pro web portals can make your company more connected and transparent.

Lack of proactive communications By Role Events Manager

Alerts, Escalations, and Workflows: With Service Pro Events Manager, customers receive proactive communications about their work order, including ETA, technician information, and up-to-the-minute invoice alerts.

    Use Service Pro Events Manager for alerts and workflows:

  • Mobile
  • Scheduling
  • Service Contracts
  • Inventory
Learn more about how you can keep your organization alert and in-the-know with Service Pro Events Manager.

These are just a few of the challenges customers face when working with field service organizations. Field service management software not only improves the customer experience, but also increases efficiency so your organization can build a larger customer base.

See how an investment in Service Pro can help your organization exceed customer expectations. Request a demo today!