RMA Administration and Repair Center

Dramatically increase repair center and depot repair productivity with proven Service Pro® return service management software

When returns are critical, the RMA Administration and Return service management capabilities of Service Pro software ensure you won't lose track of what is to be returned. Whether it's from your customer or from your technician, making sure parts/equipment are returned can save you money!

If your depot repair center performs repairs on returned goods, sends them to the manufacturer/outside contractor, or if you simply need to return the goods to stock, Service Pro controls the entire process, including billing or crediting your customer while tracking repair times and parts used.

Service Pro creates, expedites, and tracks RMAs in a flexible and highly configurable fashion that accommodates most every operation imaginable. Whether RMAs are pre-authorized or just come in the door, the system will track the RMA, expedite its return, and assure that history is kept.

Service Pro depot repair features include:

• Issue and Follow-Up on RMAs

• Track RMAs Issued but not Received

• Receive Returns (Loading Dock Function)

• Perform Inspections of Received Items

• Repair/Replace Items Returned

• Send/Receive To/From Vendors

• Return to Stock

• Establish Warranties by RMA Issue Date, Received Date, In-Service Date, Sold Date, Manufacturer's Date, and Proof of Purchase Date

• Ability to Apply Labor, Use Parts from Inventory, and Apply Tasks to Returned to Customer and Return to Stock Repair Items

Service Pro also provides a full suite of bar coding label capability as well as RMA inspection documentation process management.

Interested in learning more about Service Pro software for depot repair? Give us a call to schedule a Service Pro demonstration today!