Service Contracts and Asset Tracking

All-in-one management of customer maintenance contracts and customer site equipment assets

Service Contracts are as important, if not more important, than the initial sale. Managing contracts, however, can be a clerical nightmare and, if not maintained properly, can result in lost revenue and poor customer service. Service Pro® provides support for two key areas: creation and tracking of customer equipment and creation and maintenance of service contracts.

If your company issues service contracts and/or wants to maintain a comprehensive database of equipment located at your clients' sites, this module makes it easy to do so. The asset-tracking functions not only help in the service operation but also can be used as a marketing tool to send correspondence about new products, upgrades, etc. to existing clients.

If your organization has responsibility for informing clients of recalls or who want to maintain services notices, this module is a necessity.

• Customer Site Equipment Tracking

• Maintain Individual Unit Manufacturer's Warranty and Purchase Data

• Variable Coverage of Warranty or Service Contract by Each Unit

• Easily Add, Transfer, or Change Existing Equipment

• Apply Service Contracts to All or Some of Equipment Tracked

• Generate Service Agreements

• Automatic Renewal Notification

• Installment Billing on a Variety of Intervals

• Flexible Contract Coverage Periods