Quality Assessment
Quality Assurance System
Overview
Quality assessment provides an efficient methodology to inspect and report on completed work orders including installations, upgrades, disconnects, and other key areas. Quality assurance electronic forms along with the completed work order information is loaded into a mobile device, tablet, or laptop computer. The quality control tech can go through and check each item, as they would use a paper form. Pass/fail criteria can be setup and used to determine if the Job was acceptable or not. The quality assessment data is stored in a SQL server database with reporting capabilities.
- Helps resolve inconsistent process, tracking and reporting
- Helps resolve lack of contractor performance data
- Helps resolve inability to provide timely charge back to contractors
Advantages
- Increased productivity of QC techs
- Efficient workforce management and reporting
- Expedited charge backs with data available once techs sync
- Immediate data access means direct field dispatch – reduce office visits
Features
- Completed work orders are assigned for quality control
- Assignments are downloaded into the handheld during sync
- Data is entered in the field by quality control techs including photos
- Data is uploaded back to the office
- Reports are available showing the findings of the quality control techs