Repair Center Solutions

Increase repair center and depot repair productivity with MSI Data, the experts in depot repair management

The RMA Administration and Repair Center capabilities of Service Pro® field service management software handle the most complex and multi-faceted return processes in a logical and easy-to-understand manner. From issuing an RMA and tracking it until an item is returned, to repairing or replacing the returned item, this module does it all.

Service Pro RMA Administration creates, expedites, and tracks RMA's in a flexible and highly configurable fashion that accommodates most every operation imaginable. Whether RMA's are pre-authorized or just come in the door, the system will track the RMA, expedite its return, and assure that history is kept.

Service Pro can turn your service department's depot repair center into a profit center within days of implementation.

Products

• Service Pro
  • Call taking
  • Dispatch
  • Scheduling
  • Inspections and audits
  • Quality management
  • Sales management
  • Parts inventory
  • Contracts and entitlements
  • Depot repair
  • Return authorizations
  • Warranty management
  • Financial management
  • Mobile field service