Empower technicians with digitized asset management to achieve a higher first time fix rate
Most field service organizations are all about managing equipment at customer sites. That’s pretty much the basics of field service: keep your customers’ equipment up and running as long as possible.
But even in today’s technology-driven environment, some businesses still lag behind when it comes to digitizing asset management. These companies may track customer assets manually with disconnected spreadsheets, which might work to keep tabs on a few dozen pieces of equipment. However, if you’re tracking hundreds or thousands of customer assets manually, you’re likely missing out on service revenue opportunities.
There’s a better way. Do away with spreadsheets for good, and amplify your field service organization’s revenue potential with digitized asset management. But first things first, let’s cover exactly what is asset management.
What is asset management?
Asset management is the process of managing and maintaining assets throughout their lifecycle. The goals of successful asset management are maximized uptime, lower maintenance costs, and extended asset life expectancy.
While these outcomes may be possible with manual asset management strategies, it’ll make growing your field service business more challenging down the road.
With digitized asset management, you can achieve these four field service feats faster and more consistently.
4 field service feats from digitized asset management
Keep your techs and back office in sync with real-time asset data from the field
With asset management capabilities in a field service mobile app, your technicians can document details about assets while still at customer sites. Technicians can enter notes about the asset performance, take photos of the asset, and even add new assets on the fly. And new, IoT-enabled equipment can be connected to your digitized asset management system and automatically communicate its health and performance data to your team. Best of all, your back office team can access data collected from the field instantly, providing a real-time window into the asset’s history.
Access the asset’s GPS location from anywhere at anytime
Digitized asset management offers a real-time snapshot of the customer asset for both your back office team and your technicians in the field. By connecting the customer asset to your field service management system, you can see the asset’s exact location with GPS technology.
Sometimes customers move assets without letting you know. So when your technician arrives on site to service the asset, it’s not where your tech expects it to be. Now instead of fixing the asset, your tech has to track down where the asset is, limiting your tech’s productivity for the day. With digitized asset management, the location of each asset is automatically tracked down to the exact coordinates with the help of GPS. This ensures the asset is where it should be and makes it easy for technicians to locate the asset when it needs service.
Get it fixed fast the first time with complete asset historical data
Field service organizations that empower service techs with real-time customer and asset information consistently outperform their peers. Why? Because their technicians can complete their work quicker and at a higher first time response success rate.
Connecting your technicians with digitized asset management means they can better prepare for appointments, make sure they have the necessary tools and inventory in their truck, and know exactly what needs to be fixed and how to fix it. All this results in customer issues being fixed right the first time.
Identify service opportunities with asset lifecycle data
With complete oversight of customer assets, you can better understand the asset lifecycle, offer service recommendations to your customers for higher equipment uptime, and boost your service revenue all at once.
Here’s an example. Let’s say your standard service contract notes filters will be changed every six months. But since you’ve been closely monitoring customer equipment using digitized asset management, you noticed the equipment performs best when filter changes occur every three months. Armed with this data, you can modify your service contract accordingly. Then you can educate your customer about the importance of increased filter changes and how more frequent service will save them money on costly equipment replacement down the line.
Conclusion: Achieve higher service revenue and customer satisfaction with digitized asset management
Whether your service business has 12 or 12,000 technicians, digitized asset management can help drive efficiencies throughout the entire field service process.
Get started on driving customer satisfaction while increasing service revenue with digitized asset management today. It doesn’t take much more than a 30-minute discovery call followed by a 60-minute demo to dial in a solution that will really improve all areas of your service business. Request a demo now.
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