Devices in the workplace are moving beyond just laptops and smart phones. How can your company utilize these up-and-coming technologies to improve your service business?
Have you ever dreamed of having your own personal assistant at work? Someone to let you know when you’re about to make a mistake or if you’re pushing yourself too hard? Well, with the capabilities of today’s newest wearable technologies, software developers might be onto something pretty close.
A recent article by the Wall Street Journal, Wearable Gadgets Transform How Companies Do Business, outlines how new wearable technologies are moving beyond consumer use and entering the workplace. Football players are beginning to wear sensors that track their exertion levels. Office workers are wearing badges that monitor how stressed they get during meetings or how well they interact with coworkers. Other companies track employee overall health or sleep patterns. It’s becoming apparent that as technology evolves, how it’s used in the workplace is advancing as well.
So how can you take advantage of these new devices and embrace the future of wearable technology for your field service organization without invading employee privacy or hurting company morale?
Uses for Field Service Organizations
By staying up on the most current technological trends, field service organizations can make sure their operations are as efficient as possible, eliminating waste and improving profits. Here are some ways companies can use wearable technology to improve business processes, resulting in more satisfied customers and happier employees:
- 1. Voice and Visual Instructions and Guides—When faced with challenging tasks in the field, it’s tough for technicians to solve complex problems with just a generic manual in front of them. The future of
- offers real-time video interaction with professionals from around the globe. There are even products that offer 3D video tutorials, explaining how to fix specific problems. Equipping techs with the right tools to access these helpful resources will make them better at their jobs and your company more productive.
- 2. Safety Warnings and Alerts—One way field service organizations can utilize wearable technology is to monitor safety in the field. For example, all workers on a construction site could wear monitors to alert them when they’re approaching a dangerous area or about to have an accident.
- 3. Wearable Inventory Scanners—Inventory workers could wear scanners that alert them if an incorrect parts order is being filled. By letting workers know when a mistake is about to be made before it is made, companies can increase inventory accuracy, making techs more productive and customers happier.
- 4. Customer Alerts—GPS and wearable technology can help customers get a more exact estimation of when a technician will arrive on site. If techs are wearing a tracking device, for example, alerts can be sent to customers when they’re within a certain radius of the job site. Aside from this direct attempt to improve customer satisfaction, the overall improved accuracy and productivity of organizations with advanced technology will increase customer satisfaction as well.
How to Make Devices Useful, Not Intrusive
As you may have guessed, the tricky part with these new workplace technologies is making sure your goals, as an executive in the company, align with the individual goals of your employees. If you don’t balance these two goals sets you risk hurting morale and harming the company long term. With this balancing act in mind, there are ways you can avoid angering employees while still reaping the benefits of new workplace technology.
- Let users know in advance what’s being tracked and analyzed
- Make sure it’s clear that managers only aggregate data and don’t see statistics for individual analysis
- Make participation optional
- Link company goals with individual goals
- Emphasize common goals like safety and improved performance over evaluation and efficiency
In sum, new technologies bring infinite possibilities for field service organizations and can revolutionize your business processes. But it’s important to keep your customers and your employees in the forefront. Using wearable technology to make jobs safer or more interesting, or giving customers a better deal are just some of the ways these new gadgets can work for your entire organization. Give your company a big advantage by aligning your workers’ goals with your company goals and investing in the right technology to help you achieve both.
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