Hands-Free: Field Service Voice Recognition for Android

field service android voice recognition

Our <a href=”https://www.msidata.com/category/hands-free/” target=”_blank”>hands free</a> series concludes with a look at Android’s new voice recognition star software

<!–mep-nl–>The field service industry has seen a dramatic shift towards mobility the past few years which corresponds with the increased functionality of many consumer grade smartphones. Many organizations have adopted the Bring Your Own Device “BYOD” trend allowing field service technicians to access software through their personal smartphones. This has prompted many organizations to invest in comprehensive software that deploys mobile workforce applications on Android®, iOS® and Windows® devices. <!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>As the technology continues to grow, service organizations can put the functionality and capabilities of these devices into practical field service applications like hands-free note-taking. As we outlined in our previous “Hands-Free” post about Apple’s <a href=”https://www.msidata.com/blog/5-ways-siri-changed-field-service-with-voice-recognition” title=”Hands Free: 5 Ways Siri has Changed Field Service with Voice Recognition”>Siri voice recognition software</a>, Siri has grabbed the attention of the consumers and many IT managers alike. Through Apple’s creative marketing campaigns and informative commercials Siri has captivated consumers. The effectiveness of capturing voice commands and overall ease of use has many people transitioning from using keyboards to voice commands.<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><h2 class=”short-head”>Android Responds to Siri</h2><!–mep-nl–></br><!–mep-nl–>On the heels of Siri’s launch, Google has created its own voice recognition software for Android devices. In an effort to improve the way Android’s mobile operating system interprets your voice commands, Google built its latest software to mimic the human brain by acting as a neural network. The new version of the Android software known as Jelly Bean has dramatically improved its voice error rate, reducing it by around 25 percent compared to the previous versions.<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>The new neural network technology uses layers to help build and develop educated guesses as to which words are being spoken by the user. Each layer of the software can identify different parts of speech such as vowels and consonants which comprise a word. The operating system then compiles these layers to help decipher the actual words being spoken. The retooled software will allow users to speak in more natural, free flowing sentences.<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><h2 class=”short-head”>Comparative Analysis</h2><!–mep-nl–></br><!–mep-nl–>Both Siri and Android’s Jelly Bean are functionally very similar in terms of the service they provide. Android’s software allows you to use your voice to input and store technician notes, data, equipment information, client information etc. Android’s voice recognition software can be accessed with any app that uses the phone’s keyboard. In this way, it does a very good job at competing with Siri.<!–mep-nl–>A <a href=”http://gizmodo.com/5888973/siri-vs-android-voice-actions”>recent video</a> released by Gizmodo put Android and Siri’s voice recognition software to the test, comparing the two on response time and functionality. Android’s voice actions tested better in the areas of Text Messaging, Navigation, Web Browsing and Memos. While Siri’s Calendar Updates and Weather commands were a bit faster at updating.<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>A feature that only Siri offers to a hands-free user is that it answers back verbally. All the answers are spoken back to the user so it isn’t necessary to check the screen and see if information is being uploaded accurately, which is especially convenient for technicians on the road or working with equipment manually.<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>This rise of hands-free voice recognition technology fits the strategy many IT managers are trying to implement for service organization’s field workforces. Technicians can use their device in a hands-free manner, allowing them to physically work with equipment in the field while also having the capability to take notes, input data, and research any issues that may arise.<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>
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<!–mep-nl–><h2 class=”short-head”>A Buyer’s Guide to Mobile Field Service Software: 9 Tips for Choosing a Mobile Solution</h2><!–mep-nl–>Going hands free means you’ll need a comprehensive mobile solution in place. Learn important tips, guiding questions, and to-do’s in our free, educational whitepaper: “A Buyer’s Guide to Mobile Field Service Software.”

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