Field Focus Podcast: What Does the Field Technician of 2025 Look Like?

Take a look at what the future holds for the field technician of 2025. Listen to the podcast episode now.

 

 

 

 

What does the field technician of 2025 look like? Field Focus podcast by MSI Data

 

 

MSI Data’s Mike Pandl and Adam Bartos broke out their crystal balls to gaze into the future of field service with thoughts and insights on how technology will evolve in the next few years to shape the field technician of 2025.

Bartos’ role as Director of Field Effectiveness at MSI made him the perfect person to answer Pandl’s many future-focused questions.

 

Technician technology innovations support revenue and retention

In the past 10 to 15 years, there’s been an explosion of technology innovations devoted to driving technician productivity. Bartos said there is a significant focus on the revenue aspect of field service teams.

“[Technicians] are high-value technical experts on any field staff. The technicians we work with frequently are fixing major problems on major machines doing major things for major companies,” he said.

Keeping these valued technicians with a company makes it essential to continue innovating the tools they need to do more when resources are continually in shorter and shorter supply. Many companies in the field service industry find it difficult to obtain the skilled technicians they need.

 

Edge technology available now

To get to 2025, one needs to see what’s happening right now in 2021.

Bartos said data analytics on machines themselves are a more frequent occurrence with edge computing, and that will increase over the next several years.

While these technologies are not new – they’ve been available since the early 2000s – Bartos believes we’re at a point in 2021 where companies can capitalize on this data.

 

Future technician technologies gaining popularity

What about the technologies coming down the pike that companies may be experimenting with, but are by no means commonplace in 2021?

Augmented reality is one such technology Pandl and Bartos recognized as a possibility, but both agreed that customers are not quite ready for it. However, peer-to-peer enablement structures are a method Bartos sees growing in strength in the next few years.

And, in the next four years, Bartos said IoT would become much more actionable and tie in more deeply to the entire service and logistical process.

Listen to the episode here to learn more. And subscribe to the Field Focus podcast on Apple Podcasts or Spotify for the latest insights and best practices to help improve the productivity of your field workforce.