How Service Pro field service management software, a Built-for-Netsuite verified app, closes the loop for manufacturers and delivers opportunity for profitability and growth in the after-market.
Today’s manufacturing executives believe in a service-driven and technology-enabled future. In fact, according to a recent Salesforce study, 2016 Connected Manufacturing Service Report, which explores the role technology plays in the service departments of U.S. manufacturing companies, “products will become ‘loss leaders’ within the next ten years, while services will be revenue drivers.”
The Salesforce report found that:
- 92% of organizations expressed a need to adapt their service models in order to keep up with customers’ needs.
- 87% say it is important that they invest in field service technology.
These statistics emphasize the rising need for manufacturers to restructure and improve their service departments to keep up in today’s connected and automated world.
Field Service at SuiteWorld
NetSuite ERP users are taking their software needs to the field as they realize the benefits of having an integrated FSM solution. But not all FSM solutions are created equal.
Service Pro is a cloud-based, Built for NetSuite verified solution, which automates complex paper-based service processes. Service Pro for NetSuite integrates with NetSuite ERP in the back office to speed invoicing and organize payroll.
An FSM suite, like Service Pro, allows NetSuite users to work with existing legacy systems and add integrated pieces to meet service needs on a platform designed specifically for field service work.
4 Ways Your Manufacturing Business will Improve with Service Pro for NetSuite
NetSuite for Manufacturers handles sales and order management as well as financials and supply chain automation. After a sale is made, however, there’s still a huge opportunity for manufacturers to expand offerings and profitability through product support. That’s where the order information is seamlessly passed off to Service Pro.
Service Pro field service management for NetSuite handles the equipment support operation so manufacturers can benefit from long-term customer engagement throughout the life of their product.
With a strong, cloud-based ERP/ field service management integration like Service Pro for NetSuite, manufacturers can take advantage of growth in the after-market by:
1. Improving service offerings
While service is a valuable opportunity for equipment manufacturers, it takes a lot of work and organization to pull off well. In order to take advantage of the opportunity in field service and exceed customer expectations, manufacturers need to automate service contracts, schedule efficiently, offer mobile work order management, etc. Flowing information from your NetSuite ERP system into a mobile and cloud-based FSM system is the best way to customize service offerings to meet customers’ needs.
2. Strengthening customer relationships
NetSuite for Manufacturers supports the customer experience throughout the sale of complex equipment. After the initial sale, field service software takes over to strengthen customer experience throughout the lifecycle of the equipment. Integrating ERP and FSM solutions allows manufacturers to make this transition – from sale to service management – seamless.
3. Achieving operational competitiveness
While more businesses are adopting FSM software and mobile tools to gain competitive advantage in the field, it’s still a relatively new area. Take a leap ahead of your competition with a solution that extends your ability to grow after product sales through service.
4. Driving profits with key metrics
Because of their tight API integration, NetSuite and Service Pro track key metrics throughout the lifecycle of the equipment. Drive profits by making business decisions based on hard data by collecting key metrics throughout the sales and post-sales service cycle.
How Service Pro for NetSuite Benefits NetSuite Solution Providers
The partnership between MSI Data and NetSuite doesn’t just benefit one group. MSI’s VP of Business Development and Professional Services, Kelley Starr, explains how the partnership and integration helps NetSuite Solution Partners, the Suite Development Network (SDN team), and the NetSuite direct sales team.
Conclusion: Service Pro and NetSuite
Success in manufacturing also means consistently providing a great service experience for the customers, especially when the equipment, machinery or other product is mission critical and needs rapid repair or ongoing maintenance. Service Pro for NetSuite helps manufacturers track the lifecycle of their equipment, from sale and in-service date, to preventive maintenance, inspection and repair activities.
Combined with NetSuite’s financial management, supply chain automation, and order management for manufacturers, Service Pro provides mobile field service, repair, and inspection performance with cloud field service management software for NetSuite ERP users.