5 Ways Unified Fleet and Service Management Software Helps Run More Efficient and Safer Field Service Operations

Learn how to reduce cost, improve efficiency, and keep drivers safe with unified fleet and service technician management

It’s no secret that field service is a job on the move. From hospitals to farms and distribution centers to business parks, when a service tech gets a call, they can be sure they will be sent on a journey. That means that just as important as tracking your service appointments, it’s vital to practice effective fleet management.

Fleet management software and field service management software integrate to create seamless connectivity for technicians on the road and at the jobsite. The two systems communicate to keep you connected through every touch point of a work order; they get your techs where they need to be and prepare service managers with up-to-the-second data that’s vital to field service success.

Managing Your Fleet Means Managing Your Service

Although we often think that what happens at jobsite is the most telling part of a service call, actually getting to the site makes up a large portion of that success. The benefits of a comprehensive fleet and service management strategy touch every part of your organization.


    1. Get Service Techs Where They’re Going Without Hassle or Added Expense

    As the saying goes, showing up is half the battle. Sometimes this sentiment can ring true as your drivers get stuck in traffic, get lost, or even break down on the road. When techs have trouble getting where they need to go, the productivity of your business plummets and service suffers.

    Luckily, integrated fleet management solutions analyze traffic and route for optimal navigation so the chance of getting stuck or arriving late is slim. Once a tech has a schedule for the day, fleet management software can calculate the most efficient route using reliable traffic information, reducing travel by as much as 16% fewer miles and 18% less time on the road.

    2. Driving Safer Means Driving Smarter For Service Techs

    Smart driving doesn’t just mean knowing how to get to your destination, it also means getting there safely. Pushing to meet ambitious ETA’s or fitting one extra call into the end of the workday can lead to reckless driving and accidents. Further still, employers are being held legally responsible for their employee’s negligent actions.

    Integrated fleet management systems improve safety by eliminating use of mobile phones and tablets while driving, instead providing a comprehensive heads up navigation display. Fleet consoles can also identify risky driver behavior like speeding, harsh steering, and sudden braking or over revving.

    3. Work Seamlessly With Your Back Office

    Being on the road doesn’t have to mean your techs are disconnected from your office hub. Keeping everything integrated is the easiest way to create a fluid work cycle from office to site and back. Fleet management software works together with your field service management software to create a complete mobile environment for your techs.

    Service techs can seamlessly record their business, commuting and personal mileage, allowing managers to see how many hours each driver worked and monitor their patterns to control costs. Combine this information with your billing system to produce transparent invoices for customers to show how much time was spent on an order, and use it to prove your compliance with working time directives.

    4. Ensure Transparency between Service Firm and Customer

    Good service depends on keeping everyone informed. With so many parties involved and so much information to track, transparency is a must. Fleet management integration provides that layer of tracking that helps you and the customer see travel progress at all times. This means technicians adhere to their ETA windows as GPS technology sees where a vehicle is at a given time.

    5. Get Service Calls Out The Door Faster and to the Right Person

    Fleet management makes things easier for dispatchers as scheduling and routing integrate through field service software. When a call is booked, the dispatcher simply assigns the call to the most qualified technician. Vehicle tracking can even let you know which employee is closest to a new assignment, allowing you to respond quickly and effectively.

    From there, the tech can accept the automated alert through the driver console, which then selects an optimal route to the destination. This process delivers exact locations, supplies the technician with a job summary, reduces data entry errors, and improves technician response times.

Fleet and Field Service Management Create Cohesion from Vehicle to Jobsite and Beyond

With both fleet and service management software working together, service organizations can create seamless experiences for their service techs and customers. From scheduling, to routing, tracking, service, invoicing, and payments, both systems produce a reliable environment that improves all aspects of your service organization.

Better Together: Why Service Organizations Should Consider Unified Fleet and Service Technician Management

This comprehensive guide from MSI and its integration partner, TomTom, illustrates how service organizations can keep field technicians informed and accountable by combining real-time GPS data and work order information with TomTom Telematics® and Service Pro®.