IoT expert and construction industry editor, Peggy Smedley, explains how technology has shaped construction equipment service operations.For construction equipment manufacturers and dealers, quality product support is becoming one of the most important after-market success drivers. Customers no longer want just a piece of equipment…they want a service experience. Field service departments need to provide quality service experiences that show customers their equipment is in good hands. Access to connected machine data gives service executives the information they need to create quality service programs.
Peggy Smedley, editorial director of Constructech and Connected World, understands the importance of strong service programs for construction equipment manufacturers. She explains how the industrial internet of things (IIoT) can make service proactive by connecting equipment.
In this exclusive interview, Peggy explains how equipment manufacturers can use IIoT-driven data to improve customer service experiences.
Let’s see what she has to say.