Spring 2017 Release of Service Pro adds new IoT, Contracts, Parts and Mobile Features

Field Service Software by MSI - for Cloud and Mobile Smartphones and Tablets

Improved labor tracking, meter based contracts and more service productivity enhancements in Spring 2017 Service Pro update


The Spring 2017 release of Service Pro software comes with several important new ways that field service organizations can manage their businesses with less effort and more effectiveness.

Service Pro continues to build a rich feature set for mobile, cloud-based enterprise back office and IoT-driven field service management. From better labor tracking, service contracts and parts tracking to mobile meter readings and dashboards, the spring 2017 edition of Service Pro can help any field service firm become more productive.

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New technician labor tracking options

The spring release of Service Pro provides field service firms with new options for tracking technician labor time allocation in the field, enabling further insight into field productivity. Technicians can now have multiple labor entries on a single work order, and can now also allocate time to specific tasks or inspections within a work order.ctive each worker is in completing the same task.


New Service Contract type – Meter-based

Service organizations that work on capital equipment assets within a preventive maintenance service contract may need to offer services consistent with asset usage, rather than calendar-based interval. Service Pro now offers meter-based contract management, which automatically calculates services dates based on equipment meter usage, whether the meter is updated in the back office, with the mobile app by technician, or automatically with an IoT-based equipment connection.