RSVP for MSI Customer Mini-Conference & Customer Appreciation Party!
Monday, October 9th in Portland at Viewpoint COLLABORATE
On Mon, Oct 9, MSI will host a conference to teach our customers how to get the most from our software. Topics range from how to maximize field tech productivity to measuring KPIs to integrating Service Pro for Viewpoint (SPV). Each session will take 45 minutes. After the conference, we’re having a party to honor our customers who have helped MSI thrive over the years. To join us, you may RSVP, but we do take walk-ins. Below is a tentative conference schedule with timetable. If you have questions or requests, don’t hesitate to contact us.
10 Unknown Time Savers about Service Pro for Viewpoint (45 minutes)
Adam Bartos, Senior Marketing Manager
Adam Bartos will walk you through 10 ways SPV helps save time in field and in the office. Field users and office personnel alike will learn to get the most out of SPV in this quick-hitting, feature-focused user session. You will see tips and tricks you can use today, without any additional configuration or enhancements, including surprising facts about the latest versions of Android and iOS.
Taking Your Service Operation to the Next Level – KPIs and More Lessons in Field Service Excellence from Other Industries (45 minutes)
Ray Thomas, VP of Sales
Organizations across dozens of industries perform field service work, and SPV not only helps you automate core business functions, but also measure your service team’s effectiveness .Learn how service teams outside of the construction industry measure effectiveness as we look at Key Performance Indicators other companies use and how they might benefit your own operations.
Product Roadmap Discussion With The Team (45 minutes)
MSI’s team will go over the enhancements and changes to the Service Pro for Vista by Viewpoint Mobile Application of 2017. Following the review, we’ll share planned enhancements essential to meeting our Mobile Application’s strategic objectives. Please bring your feedback to the conference to help shape the future of Service Pro Mobile.
Technical Focus – IT Tips for Keeping your Technician Team Running Full Speed (45 minutes)
David Charland, Technical Services Director
Join Dave Charland, an expert on Field Service Management Informatics, for a practical walkthrough on maximizing your technology investment. Dave will discuss the key principals of optimizing the Vista Service Management Module through Service Pro for Vista by Viewpoint capabilities. You will learn how to effectively use serviceable items, track labor overhead, streamline material entry with inventory and purchase orders, and implement preventative maintenance tasking.