There’s More Tech in Service Technician than You Might Think

technician mobile field service app

Give your technicians the mobile technology they need to spend more time using the technical skills you hired them for and less time performing manual and idle tasks. Believe me, they can handle it.

        • Skilled with complex systems
        • Performs highly technical mechanical or diagnostic tests
        • Attention to detail
        • Ability to understand and operate complex machinery and systems
        • Manual dexterity
        • Ability to troubleshoot, test, repair, and service technical equipment
        • Familiarity with mobile tools and applications

    Can you tell where I’m going with this list of skills, responsibilities, and requirements? That’s right, they’re taken straight from service technician job descriptions.

    Qualified service technicians are like surgeons for equipment—their precision has to be exact and their problem-solving skills functioning at the highest level in order to maintain and repair the assets in their charge.

    Yet, despite the skill, dexterity, and quick thinking required to do their jobs, we often hear that technicians won’t be able or willing to learn how to use mobile devices and applications in the workplace. Sometimes, when we think of technicians’ roles in our companies, we forget how specialized and skilled they need to be to do their jobs well.

    When you consider the technical skills technicians use day in and day out, it’s silly to think every day mobile technology would be too complex or difficult to maneuver. There’s more tech in technician than we often give them credit for.

    How You Can Improve Company Productivity with a Technician Mobile Field Service App

    Instead of making excuses for why it might be difficult to incorporated mobile technology into your service strategy, let’s take a look at some of the ways your technicians can actually use their technical skills to incorporate mobility into service operations to make their jobs easier.

    • Tasks & Hours Tracking—Using a mobile app in the field lets technicians see their tasks for each job and track their hours while they’re there. No more driving back and forth from the office to the job site to file papers and pick up assignments. They have it all right there, easily accessible on their mobile device.

    • Problem-Solving—While strong technicians are able to think on their feet and fix problems as they arise, there will always be tricky issues that require outside resources. Instead of interrupting a fellow technician with a phone call, or worse, leaving the job site to fetch appropriate resources or instruction, technicians can pull up training videos and manuals right on their mobile device in order to fix the issue where they are.

    • Inspections—Nearly every service industry needs to perform some sort of inspection and when done on paper, they’re almost always error-prone, inconsistent, and extremely time consuming. With a mobile inspection app, technicians can all use the same customizable forms, increase productivity, and eliminate paper in the field so the inspection process is smoother, faster, and gives techs more time to get back to billable technical work.

    • Integration—Mobile solutions integrated with back office field service software place the entire service team in communication throughout the work day and make information and data instantly accessible across the organization. When mobile is integrated with ERP software, this connection goes even further to create turnkey integration, which negates the need to perform time-consuming import/export routines and data reconciliations.

    How BYOD can Take Advantage of the Mobile Skills Your Team Already Has

    The excuse that your technicians won’t be able to work a smart phone or their fingers are too fat to maneuver a touch screen in today’s techno-centric world is just plain wrong, especially when you consider most of your team probably carries personal smart phones and other mobile devices.

    Consumer electronics are becoming more and more ubiquitous and as company managers, it’s in your best interest to take advantage of the technology scene around you. For example, if 80% of your team already has personal devices, why not employ a BYOD policy so you don’t have to provide your technicians duplicate devices for work. This method also lets your technicians work on the device and operating platform they’re familiar with, lessening the learning curve when you incorporate a new field service application.

    Help Your Technicians Do What They Do Best

    Service technicians have dedicated their careers to problem-solving and fixing technical issues. Believe me, they’ll have no trouble learning how to use an iPad that parents let their two-year-olds use.

    In fact, once you’ve incorporated a mobile strategy into your operations, your technicians will be able to focus more and improve on the technical element of their jobs instead of the manual/idle part of filing paper work and driving from place to place. And isn’t that why you hired them in the first place.

    A Buyer’s Guide to Mobile Field Service Software: 9 Tips for Choosing a Mobile Solution that’s Right for You

    Help your field force meet service goals and improve all around service performance by incorporating a mobile strategy into your operations. Learn important tips, guiding questions, and to-dos in our free, educational whitepaper: “A Buyer’s Guide to Mobile Field Service Software.”

    Buyers Guide to Mobile Thumbnail

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