8 Ways You Can Use a Technician Mobile Inspection App to Think-Outside-the-Box

Technician Mobile Inspection App

Certain types of inspections, like safety and compliance, are mandated, but with an app to automate inspections, businesses can also collect information to improve less tangible, but equally important areas of the organization.

Regular inspections are a must for most service organizations. Service, construction, and manufacturing companies need to perform inspections in the field to make sure safety codes are met and companies are complying with legal and industry standards.

But what about the information you always wished you could collect, but never had the time or means. What if you could answer questions like, “What’s my long-term service potential at this customer site?” or, “How is my customer service measuring up against my competitors?”

If you’re using paper-based manual inspections, collecting the bare minimum is all you’ll have the time or resources to accomplish. But by automating inspections within an all-in-one service management application, service businesses can move beyond the inspections the have to perform, and gather information they want to help their business rise above the rest.

How a Mobile Inspection App Frees You to Collect the Information You Want

Equipped with the following features, you can start collecting tons of valuable information to take your service business to the next level:

  • Customizable Electronic Inspection Forms

  • Flexible inspection apps let service managers update forms, then instantly sync with tech mobile devices. Add questions and choose a variety of answer types including drop-down menus, radio buttons, numeric entry, date & time entry, and multimedia then automatically push the changes as alerts to field inspectors. Don’t worry about printing, recording, or organizing the inspection data separately; it’s all automatic!

  • Cross-Platform Inspection App

  • Once the customizable e-forms are created with the information you want to collect, they’re pushed to field inspector mobile devices. Inspectors just complete the e-form on their device, take a picture or collect a signature, and sync with the back office for instant reporting.

  • Automated Inspection Reports

  • After the inspectors compete and sync the forms, managers can use inspection data for more than just complying with safety regulations and checking “inspection” off their to-do list. With greater forms adaptability and more efficient inspection procedures, managers can increase inspection detail to make their organization more data-driven with detailed inspection reports delivered right to their inbox.

Thinking Outside the Box: 8 Inspection Ideas to Take your Service Business to the Next Level

With the flexibility afforded to companies using a mobile inspection app, the limits to the type and amount of information they can collect is endless. Here are some of our ideas. What sort of forms will you create with your customizable inspection app?

    1. Survey Customer Satisfaction

    Use the inspection app to survey customers about their satisfaction with your company, technician performance, and level of service. With inside information into customer preferences, you can cater your service offerings and prioritize certain skills and behaviors to match what customers want most.

    2. Analyze Competitor Equipment

    Create a form for inspectors to document and take pictures of equipment on a customer site. You can use that information to track frequency of competitor equipment, determine why businesses are using other equipment over yours, and develop your equipment with features to meet customer demands.

    3. Perform SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analyses

    Measuring your company’s Strengths, Weaknesses, Opportunities, and Threats (a SWOT Analysis) is a broad inspection, but something every organization needs to monitor in order to stay on top in their industry. Field inspectors can take inventory of asset performance and monitor equipment to identify areas for improvement. Combine equipment analytics with customer satisfaction and technician performance evaluations and you have a full account of how your service organization is doing.

    4. Evaluate Sales Opportunities and Account Potential

    Due to their face-to-face interaction with customers, field techs are often in the best position to sell upgrades, new products, or extended warranties. Using mobile inspection capabilities, techs can inspect an asset on a customer site, take pictures to identify conditions that may require additional parts or services, and present that information to customers.

    5. Reduce Safety Liabilities

    Safety inspections are commonplace among service organizations, but with the ability to store and analyze scores of safety inspections over time, companies can evaluate where their biggest safety risks lie and remedy areas that are repeatedly unsafe, reducing overall safety liability concerns.

    6. Share Valuable Knowledge from the Field Internally

    Techs can fill out an inspection form after completing a complex procedure, which could be stored and shared with other technicians working on similar jobs. To make the knowledge sharing even more clear and valuable, the inspectors could include including pictures, video, and detailed descriptions so future techs don’t need to reinvent the wheel every time they’re struggling to finish a challenging job.

    7. Take Inspections as Part of an All-in-One Service Operation

    As part of an all-in-one service management system, customizable inspection apps work with the rest of the service system including scheduling, dispatching, inventory, asset tracking, and more. For example, a tech could take periodic inspections of his van’s inventory and sync on the mobile device so the information is visible to whoever’s in charge of purchasing and stocking inventory.

    8. Integrate Inspection Information with ERP or Accounting System

    Inspectors with a mobile inspection app no longer need to reenter data collected in the field. All account related information taken in the app is automatically integrated with the ERP and back office systems. Field inspectors can use these integrations to track information related to customers, accounts, inventory, and new orders in order to immediately identify new opportunities and organize billing and account information.

Conclusion: Gain Valuable Feedback to Actively Improve your Business

With heightened competitive pressures and increasing compliance requirements, there has never been a better time to provide your field workers with mobile inspection software. Use the feedback you gain from real-time field workforce data collection to take action and improve your service business from the inside out.

The Essential Mobile Guide for Organizations Performing Inspections in the Field

Are you drowining in the chaos and inefficiency of performing manual inspections? Learn how an automated inspections process could be the life saver you’ve been looking for.

inspections guide