Service has always been an important component for power systems dealers. Your generators provide the power to fuel your customers’ homes and businesses, after all. So, they need you to be ready and equipped to maintain and repair their equipment.
Today, power systems manufacturers are capitalizing on customers’ demand for quality, consistent service by packaging recurring service contracts, unifying the service experience across dealerships, and investing in new technologies and software to facilitate the service process. In 2016, service – as much as new equipment sales – will become a major opportunity for additional revenue as well as a way to stand out against the competition.
Learn how to keep your genset service department running like the gears of a Swiss watch. Check out our most popular articles for power systems manufacturers and dealers:
MSI customer and Kohler Dealer, Total Energy Systems, explains how they use Service Pro to grow their service department. In the article, they explain how MSI’s service management solution increased tech utilization, improved technician to office worker ratio, and made one day billing possible.
The complexity of your power generation business and the level of product support it demands calls for a mobile solution that can automate and streamline the operation from start to finish. Here we walk through why power gen and mobile field service are the perfect fit.
As the demand for reliable service programs continues to grow, we’ll continue exploring and reporting the best service practices and newest technology available to help your power generation business.
How will you stay on top of it all? Stay tuned as we continue to report on the industry and technology topics to keep your business ahead of the field service curve.
In the market for a cross-platform or cloud-based mobile app for your service business? Learn important tips, guiding questions, and to-dos in our free, educational guide to purchasing a mobile field service solution.
