Organizations of many shapes and sizes across dozens of industries operate busy service, maintenance and repair departments, and each have different reasons for needing professional field service management software.
Each service organization is unique, but with more than 20 years of development experience, the answers to most field service management challenges are built right into Service Pro software.
How is Service Pro® different?
We’d like you to consider Service Pro as your next, and last, service management system because:
Service Pro® has extraordinary service management functionality
Deep service management functionality that only comes from hundreds of accounts in many vertical markets over 20 years of development: – Complete and Extensive Asset Management – Maintenance Contracts Management – Bill of Materials – Warranty Management – Repair Center / Depot Repair and Returns Management – Call and Dispatch Management
Service Pro® Mobile for your field technicians runs on many kinds of devices
Service Pro Mobile combines field service and inspections in one highly configurable, multi-device app (iPhone / iPad / Android / Windows mobile / Java phones). Not only that, but with its own database, Service Pro Mobile can run just as effectively without being connected.
Service Pro® is easy to implement
With Service Pro, you can be up and running in weeks, compared to many months for products with similar capabilities. Its purpose-built functionality makes it easy for users to adapt, and Service Pro may be implemented either on-premise or hosted in the cloud.
Service Pro® can work with your home office systems
We understand the importance of having Service Pro in sync with your home office ERP, CRM or accounting system. Take advantage of our connections to Exact Macola and Sage 100 ERP, formerly Sage ERP MAS 90, or work with our experienced team on your own home office integration.
Our support team ensures your success
We believe that a strong support team is critical for a successful business operation. MSI provides support through various avenues, at the convenience of our customers. Whether it’s email, phone, our ticketing system, or a screen share — we’ve got it covered.
Our experts have years of experience in providing remote IT support. Whether it’s data migration, system configuration, or anything in between, our team will be there to help guide end users to success. Users are also able to consult our extensive knowledge base to answer the more challenging Service Pro support issues.
Whether your field service organization has 25 or 2,500 service technicians, Service Pro® software from MSI Data will raise technician efficiency and effectiveness, on your choice of iPad, iPhone, Android or Windows tablet or smartphone devices.
Interested in learning more? Give us a call at 262.241.7800, or schedule a Service Pro® software demonstration today!