6 Recommendations for Building the Perfect Field Service Technology Stack

There’s no question, technology has become necessary to building a successful product support operation. Today’s field service leaders need various platforms and applications to understand customer history, view product support detail, and monitor remote equipment for errors or outages. Fierce … Continue reading

Field Service will be the Hottest Topic for Manufacturers at SuiteWorld 2016 – Learn Why

Today’s manufacturing executives believe in a service-driven and technology-enabled future. In fact, according to a recent Salesforce study, 2016 Connected Manufacturing Service Report, which explores the role technology plays in the service departments of U.S. manufacturing companies, “products will become … Continue reading

MSI Announces Updated Version of Service Pro Mobile for Viewpoint: New Features and Improved User Interface

Users of Vista by Viewpoint for back office/ ERP tasks and Service Pro Mobile by MSI for field work rely on seamless integration between the two systems, an intuitive and easy-to-use mobile interface, and all the latest and greatest mobile … Continue reading

4 CAT Field Service Automation Scenarios from Mobile to CSAs with Service Pro from MSI: What’s New for 2016

In 2016 and beyond, product support will make up the majority of CAT dealer revenue, which is why it’s been getting so much attention from management over the last few years. The good news: modern technology is making it easier … Continue reading

Loftin Equipment and Bay City Electric Works to Mobilize Technicians and Move Power Systems Field Service Management to the Cloud with Service Pro Software by MSI

Milwaukee, WI – April 21st, 2016 – MSI, a leading developer of field service management software, announced today that Loftin Equipment and Bay City Electric Works – together one of the largest KOHLER Power Systems distributors in the world – … Continue reading

Key Takeaways from AED Equipment Industry Report: How to Thrive during the Technician Shortage

With an average of 6 out of 10 jobs going unfilled today in manufacturing, the lack of qualified technicians will continue to take its toll on industrial businesses. The demand for skilled technicians has been on the rise for years. … Continue reading

Download Your Free Guide to Building a Modern Field Service Technology Stack

There’s no question, technology is necessary to run a successful field service operation in 2016 and going forward. Today’s business leaders need to combine various platforms and applications to understand customer history, document product support detail, and monitor remote equipment … Continue reading

8 Tips to Optimize Field Service for Better Customer Experiences

Field service technicians are typically the only personal contact customers have with vendors. Making the most of these touchpoints and building solid customer relationships is vital for customer retention, brand differentiation, and a healthy bottom line. But making each of … Continue reading

How a Mobile Punch Clock Speeds Billing and Simplifies Payroll [Field Force Minute]

For service departments still using paper, tracking technician time and productivity in the field can be a constant challenge, not just for payroll, but also for billing customers accurately and on time. Today’s video illustrates how a mobile punch clock … Continue reading

How Service Managers Can Meet Today’s Most Pressing Service Management KPIs: Interview with Bill Pollock

Here are the top KPIs Bill highlighted for today’s service organizations: 1. Customer Satisfaction 2. Total Service Revenue 3. Total Service Cost 4. Technician Utilization Returning to Normalcy: The evolution of service management KPIs In fact, the priority of these … Continue reading