Positive Construction Equipment Industry Outlook Makes Now a Promising Time to Build

Much like the HVAC industry, construction equipment is forecast to grow in 2014 after climbing out of the recent economic downturn. According to The Association of General Contractors (AGC) in their report, Optimism Returns: The 2014 Construction Hiring and Business … Continue reading

The 6 Top Field Service Books for Service Managers and Business Owners

The content we consume these days is getting shorter and easier to digest; it can be easy to forget about good, old-fashioned books. While I enjoy the convenience of skimmable tweets and short-form videos and GIFs as much as the … Continue reading

7 Ways to Use Social Media for Field Service: The Next Frontier of Business, Technician, and Customer Collaboration

Social media continues to evolve as individuals find more and more uses for both its influential and connecting attributes. With prominent social channels such as Facebook, LinkedIn, Twitter, and Google+ all available to us, it becomes more important to know … Continue reading

Visit MSI at Viewpoint COLLABORATE: 5 Ways a Mobile Service App Benefits Your Business

The construction industry is inherently mobile, so why wouldn’t you want the best apps to manage your mobile strategy? Meet up with Viewpoint partner, MSI Data, at COLLABORATE 2014, September 22-25 in Portland to learn how mobile field service technology, … Continue reading

Working Offline—Our Field Service Apps Do Because You Do

You know that feeling when you pull out your computer, tablet, or smartphone to do a little work only to realize you don’t have Wi-Fi or you’re out of cell range. You’re ready to work, but your device isn’t. What … Continue reading

6 Ways Medical Equipment Companies can Excel in Value-Added Service with a Software Assist

Like other industries, business in the medical equipment industry is picking up after the lull of the recent recession. Of course, so is competition. For today’s medical device & equipment companies, quality service stands as a main differentiator for organizations … Continue reading

Field Mobility 2014: Mobile as Most Important IT Solution for Construction (and Other Survey Findings)

Last year, Sage Software (one of our Service Pro® integration partners) released survey results that took a closer look into the state of field mobility for North American small and medium businesses (SMB’s). This year, they continue the tradition, providing … Continue reading

Maintaining Subcontractor Compliance: Why it Matters and How to Standardize It with a Service Management App

Many service organizations work with subcontractors to meet high-demand or fill a geographic need. When you hire subcontractors, they represent your company, so it’s important to make sure they have the same information and guidelines as your regular techs so … Continue reading

iOS Convenience in Phablet Form: Why Field Service Orgs Should be Excited about the Upcoming iPhone 6 Release

With mobile technicians, field service organizations require smart solutions for their unique needs—the most obvious remedy having come from adoption of the aptly named “smart”phone in the field. Unfortunately, the smartphone has encountered some issues for everyday field service use; … Continue reading