MSI Names Field Service Industry Leader Michael Israel to Management Team

Milwaukee, WI – December 14th – MSI, a leading provider of mobile and cloud-based field service management software for the enterprise, today announces the addition of Michael Israel to its growing team. As a result of his extensive and diverse … Continue reading

How Sage 100 Users will benefit from an Integration with ServicePro 10®

Constant Visibility in the Field with Mobile Field Service App Faster and More Accurate Customer Invoicing   Instant Capture of Equipment Condition and Customer Work Authorization Assign the Right Technician to the Job the First Time Conclusion- An integration between … Continue reading

5 Tips to Make Service a Key Revenue Builder for Power Systems Manufacturers

Great service is the heart and soul of any successful power generation company. Customers in today’s market have more influence than at any other time in history and they want only the best in their products, price and service. Power … Continue reading

Using ERP Software to Run Field Service and Repair Ops: Pros and Cons

In the last decade, horizontal enterprise resource planning (ERP) systems have grown in breadth of functionality and range of customizability as companies of various needs and industries adapt them for their daily business operations. Indeed, high functioning ERP systems can … Continue reading

Industry Experts Reveal Top Trends in Internet Enabled, Connected Field Service

The Internet of Things has been established as the enterprise tech trend to follow over the last few years. When it comes to field service, the IoT is shaping how contractors and manufactures package and sell services as well as … Continue reading

8 Steps to a More Efficient Cable Company with Automated Field Service Management

If you were building a new house you’d use a blueprint, right? Well, the service department at your cable company needs that same level of planning and visualization to transition from paper-based, manual processes to automated service operations. Cable workers … Continue reading

Service Pro & Sage: Improved Software Integration & What to Expect at Sage Summit 2016

With Sage Summit right around the corner, Sage users are no doubt on the hunt for the next best solutions to complement the Sage ERP backbone. If your business does field service and you use Sage ERP, we have news … Continue reading

5 Key Field Service Takeaways from Mary Meeker’s 2016 Internet Trends Report

For the past two decades Mary Meeker has been the industry leader in global internet analysis. The former venture capitalist’s report has long been considered “the bible” of technological insight and her 2016 report was no different. Meeker’s 213 slide presentation … Continue reading

How Farm Equipment Manufacturers are Using Data to Inform Field Service and Improve Results for Farmers – [Video Interview with AEM Senior VP of Agriculture, Charlie O’Brien]

Making Use of Intelligent Machine Data in Agriculture The influx of data in recent years, said Charlie, represents an evolution in product support. And the evolution [from machine to data] will continue to magnify over the next decade. “We’re just … Continue reading