Using CRM Software to Run Your Field Service Operation: Pros and Cons

There’s no question, technology has become necessary to build successful field service operations. On any given day, business leaders have their hands in various platforms and applications, which help them understand customer history, product support detail, and monitor remote equipment … Continue reading

5 Steps to Becoming a Data Driven Field Service Operation – [SlideShare]

Without reliable data, field service organizations are forced to make decisions with a lack of information. It’s difficult to determine what makes your organization successful. Look through this SlideShare to visualize how to restructure your field service operation with data … Continue reading

Free Guide: 7 Best Practices for Choosing Field Service Management Software in a Connected Age

In today’s age of hyper-connectivity, it’s important to consider how data from connected equipment will inform service practices. From increasing data coming from machines, sensors, and devices to new technologies like wearables and virtual reality, service managers need to consider … Continue reading

3 Ways to Increase Aftermarket Sales With Field Service Software [Field Force Minute]

Service sales are high-margin, predictable revenue streams that can really boost your bottom line. Up your aftermarket revenue and eliminate customer down time with these three features: 1. Set-up contract templates Mobile field service software makes it easier to define … Continue reading

Field Service Case Study: Shoreline Pools Achieves Service Excellence from Anywhere with Service Pro Native Mobile Field Service Application

Background Shoreline Pools is the largest pool construction and pool service company in the Northeast. With over 40 years of experience, Shoreline’s number one priority is delivering exceptional customer service and craftsmanship to new and loyal customers. In order to … Continue reading

Why Service is the New Revenue Driver for Manufacturers: Takeaways from the Salesforce 2016 Connected Manufacturing Service Report

Today, more businesses are viewing their service departments as revenue generators. With 66% of surveyed manufacturing executives agreeing their service departments are generating income for their business, it’s clear that manufacturing business standards are changing. In the past, most service … Continue reading

Field Service Case Study: TEC-Corp Improves Service Efficiency after Implementing Service Pro Field Service Management Software

Background TEC-Corp, the parent company of Thompson Electric Company and Electric Innovations, was created to provide continuity of services to all of the TEC-Corp subsidiaries. Since 1933, Thompson Electric has provided premier electrical contractor service around the Midwest. Electric Innovations … Continue reading

6 Recommendations for Building the Perfect Field Service Technology Stack

There’s no question, technology has become necessary to building a successful product support operation. Today’s field service leaders need various platforms and applications to understand customer history, view product support detail, and monitor remote equipment for errors or outages. Fierce … Continue reading

Field Service will be the Hottest Topic for Manufacturers at SuiteWorld 2016 – Learn Why

Today’s manufacturing executives believe in a service-driven and technology-enabled future. In fact, according to a recent Salesforce study, 2016 Connected Manufacturing Service Report, which explores the role technology plays in the service departments of U.S. manufacturing companies, “products will become … Continue reading

MSI Announces Updated Version of Service Pro Mobile for Viewpoint: New Features and Improved User Interface

Users of Vista by Viewpoint for back office/ ERP tasks and Service Pro Mobile by MSI for field work rely on seamless integration between the two systems, an intuitive and easy-to-use mobile interface, and all the latest and greatest mobile … Continue reading