How Intellastar Helps Service Businesses Fix HVAC Equipment Inefficiencies – [Complementary Technology Series]

As a software business, MSI makes it a top priority to stay up on the most advanced, cutting edge technologies available for our field service and repair customers. We make sure our software incorporates the latest and greatest mobile technologies … Continue reading

Will Advancements in Virtual Reality Technology Shift How we See Field Service?

Technology continues to advance in ways that permeate the ways businesses operate. While wearables had major buzz in 2014, a new technology has sprung up in 2015. Virtual reality seems to be the next big thing as industries, including field … Continue reading

How Manufacturers can Improve Equipment Distributor Service Efficiency with Software: Top 7 Takeaways from AED Summit 2015

The annual AED Summit is a great place for professionals in the equipment manufacturing and distribution business to get together and share ideas, meet industry partners and experts face-to-face, and decide where the industry is headed in terms of new … Continue reading

MSI Sponsors the 2015 “Meeting of the Minds:” Raises Awareness about Partnering in the Field Service Automation Space

MSI, a Sage Development Partner and creator of field workforce management software, Service Pro for Sage, is sponsoring the upcoming 90 Minds, “Meeting of the Minds,” February 19-21 in San Diego. About 90 Minds Building Partnerships Since building the integration … Continue reading

Sage Mobile Service is Discontinued–What it Means for Sage Customers

On January 21, 2015, Sage announced they would discontinue their offering for Sage Mobile Service in an effort to “redirect resources towards further developing and offering other mobile services and solutions…such as connecting Sage CRM to the Sage Data Cloud.” … Continue reading

Telecom Industry Trends Put Focus on Field Service Team Performance in 2015

Those in the telecom industry know that keeping things in working order is of the utmost importance to their customers. That’s because a single telecom provider can be responsible for the livelihood of countless businesses that rely on functioning networks … Continue reading

LG Harnesses VRF Technology to Offer Promising New System for HVAC Service Organizations

Since attending the 2015 AHR Expo in January, we’ve been busy exploring up-and-coming trends that could impact our customers’ HVAC services, products, or offerings. From IoT technologies to more sustainable products and practices, we gained some amazing insights into the … Continue reading

Improve Equipment Dealer Efficiency with a Service Management App: Visit MSI (Booth 430) at the AED Summit & CONDEX 2015!

Here at MSI, we’re busy getting ready for 2015 AED Summit & CONDEX in Orlando coming up in just a few days. We can’t wait to see all that’s going on in the equipment dealer world and answer your most … Continue reading

Lose the Loose-leaf: 3 Key Benefits of a Mobile Inspection App–[SlideShare]

Inspections are the cornerstone of any good service organization. But have you taken a moment to actually inspect how well you’re doing those inspections? The answer may come as a surprise. In fact, most inspection protocols these days fall behind … Continue reading

Take Your Service Processes from Manual to Automated: Roadmap to a More Efficient Service Organization – [Free White Paper]

Change is hard. But, as they say, “nothing worth having comes easy.” Sure, you could continue running your service organization with an outdated system or pen and paper, but with ever increasing customer demands and competitors who can meet those … Continue reading