6 Ways Equipment Manufacturers can Build an Effective Dealer Network

It’s no surprise that manufacturers of heavy or complex equipment have extremely intricate systems and processes, with field service being a key part of their business. For every dealer in a network, there could be hundreds of service technicians that … Continue reading

How the Internet of Things is Revolutionizing Field Service – [Free Guide]

It’s wise to be skeptical about what everyone says is the latest tech trend that will “change the world.” You might even hesitate to embrace the buzz surrounding the Internet of Things (IoT) and its much-hyped transformation of industrial industries. … Continue reading

The Importance of Offline Access in a Mobile Field Service Solution [Field Force Minute]

If you’re looking to truly automate your field service organization, a mobile app with offline functionality needs to be a priority for your technicians. With your serviceable assets located at countless types of job sites, it is imperative to have … Continue reading

8 Ways Medical Device Manufacturers Can Use Strategic IoT Solutions to Set Their Services Apart

The healthcare landscape is changing fast and many medical device organizations are seeking ways to make improvements amidst the evolution. In an industry where knowing is half the battle, medical equipment manufacturers have a lot to gain by incorporating an … Continue reading

Why Top Performing Manufacturers are Using Smart Technologies to Capture Growing Opportunity in Product Support [FAQ]

A big part of running a successful business in any equipment manufacturing industry is managing quality service programs. Manufacturers are taking advantage of growing opportunities in product support to stay ahead of the competition and provide customers the level of … Continue reading

Field Service Horror Stories – [Video]

Imagine you’re a service technician driving along a dark highway. It’s a cold and windy night and you’re scheduled to fix a broken heater at an area university. There’s a scary movie marathon for the students set to start in … Continue reading

Perfecting the Equipment Triangle Using Telematics

Most equipment manufacturers are tackling the same issue when it comes to product support: how can they make their dealer network more efficient? Manufacturers know that efficient dealerships lead to an increase in sales, revenue, and the overall well-being of … Continue reading

Take Advantage of Equipment Dealers’ Highest Margin Product: Service [Field Force Minute Video]

For equipment dealers today, service is the highest margin product they sell. Think about it: if you sell a machine, you make money initially, but it’s a one-time thing. Equipment dealers are realizing that after the initial sale, product support … Continue reading

Construction Equipment Telematics Create New Opportunities for Contractors, Manufacturers, and Dealers [Expert Interview]

For construction contractors, managing and optimizing equipment performance hasn’t historically been a top priority on their lengthy to-do list. Even though it’s among of the costliest pieces of a construction project, analyzing equipment performance and optimizing its operation often falls … Continue reading

3 Tips to Manage a Successful Service Department, Make Money, and Earn Loyal Customers in Your On-site Power Generation Business

While attending one of the recent Electrical Generating Systems Association (EGSA) conferences, we learned the two key questions any on-site power generator business leader should be ask to maintain business success: 1. Are we making money? 2. Are our customers … Continue reading