8 Ways You Can Use a Technician Mobile Inspection App to Think-Outside-the-Box

Regular inspections are a must for most service organizations. Service, construction, and manufacturing companies need to perform inspections in the field to make sure safety codes are met and companies are complying with legal and industry standards. But what about … Continue reading

Viewpoint Technology Survey 2014 Unearths Valuable Mobile, Software Insights for Forward Looking Contractors

No one can avoid the onslaught of new technologies these days. But, while we’re generally quick to incorporate the latest technology and mobile trends into our personal lives, businesses are often slower to adapt. Incorporate Mobile into Your Everyday Business … Continue reading

Moving Field Service Forward: Future Technology Implications from CES 2015

The annual Consumer Electronics Show has wrapped up for 2015, but its implications are sure to reverberate for the rest of the year. Having been the major tech news headline for the past two weeks, the show didn’t disappoint, bringing … Continue reading

Mobile Inspection Apps Let Service Companies Adapt on the Fly

Go behind the scenes at any warehouse, repair depot, or service organization and you’ll find that one of the toughest challenges mangers face is conducting and analyzing inspections, which are crucial to daily work, but often take up too much … Continue reading

Visit MSI at The AHR Expo 2015 in Chicago: Transform your Service Department with HVAC Field Service Management Software

At MSI, we’re excited to announce that we’ll be at The AHR Expo 2015 in Chicago January 26th-28th. We can’t wait to see all the exciting advancements happening in the HVAC industry. Speaking of exciting HVAC industry advancements, we’ll have … Continue reading

5 Ways Unified Fleet and Service Management Software Helps Run More Efficient and Safer Field Service Operations

It’s no secret that field service is a job on the move. From hospitals to farms and distribution centers to business parks, when a service tech gets a call, they can be sure they will be sent on a journey. … Continue reading

“Construction Equipment Manufacturing Becomes more Service-Centric” and Other Trends to Continue through 2015

At the dawn of another year, it’s time for businesses to reflect on the past year and make predictions for what’s to come. For construction equipment manufacturers, it looks like 2015 will carry over some trends from last year as … Continue reading

Service Just Got Personal: How Mobile Service Software Helps Service Organizations Personalize Customer Experience

According to The Service Council’s (TSC) report, The 2014 Service Outlook: “service organizations are looking to get ahead via improved customer relationships and enhanced customer loyalty.” In fact, “Improve Customer Satisfaction” came second only to “Increase Revenues” in the study’s … Continue reading

Top 11 Technology Predictions for 2015 and What They Mean for Field Service

Another year has come and gone. As we plan for success in 2015, we want to know what’s going to be hot this year; which technologies will take off, and which will fizzle out? More than almost any other industry, … Continue reading

Ready to Boost Service Performance in 2015? 14 New Year’s Resolutions for Service Managers

I’ve always loved a fresh start. New Year’s is my favorite holiday because it always begins with a clean slate: new goals and a fresh outlook. Needless to say, I’m a hopeless New Year’s resolution-setter. And that goes for business … Continue reading