MSI Joins EGSA, Emphasizes Importance of Field Service for On-Site Power Generation Manufacturers, Dealers, and Contractors

The Electrical Generating Systems Association (EGSA) is the world’s largest organization for on-site power generation professionals, and MSI is thrilled to announce our recent membership. We’re excited to join this leading organization and participate in the changing power equipment atmosphere … Continue reading

How the Internet of Things Makes Field Service More Proactive – Field Force Minute

The internet of things, or IoT, is shifting how manufacturers and repair businesses conduct service. In this quick video, we illustrate how you can take advantage of the IoT to build a proactive service program in your equipment repair business. … Continue reading

How to Calculate ROI for Field Service Management Software – [SlideShare]

Service organizations are transforming their worn-out business practices into efficient, cost effective and customer centric practices through field service management software. Are you still debating the benefits? Look through the SlideShare below to visualize your service organization’s potential return on … Continue reading

Top Sage Mobile Service Feature Gaps and How Service Pro Opens a New Door for Mobile Service

You may remember Sage’s announcement in January when they discontinued their Sage Mobile Service product. For field service companies using Sage’s mobile product, this was a big adjustment. They either had to shift their current software strategy to another software … Continue reading

Simple Field Service ROI Calculation: The Return Trip – Field Force Minute

The hidden costs of return trips can really add up. Trip expenses, parts leakage, opportunity costs, and customer satisfaction are among the many factors that take a hit when you’re unable to resolve an issue on the first attempt. Take … Continue reading

MSI Announces New Partner Program with Expanded Partner Categories, Tools for Sage VARs to Meet Customer and Prospect Field Service Management Needs

Milwaukee, WI – July 16 – MSI Data, a leading provider of field service management software, announces today its Field Force Partner Program, offering new partner categories leading up to Sage Summit 2015. MSI is expanding its partner community and … Continue reading

7 Creative Ways Crane and Lifting Equipment Businesses Can Use Inspections

We all know inspections are a vital and necessary aspect of crane safety and functionality, and certain types of inspections, like safety and compliance, are often mandated. Lack of proper crane inspections can lead to disaster: “accidents can happen when … Continue reading

BYOD Cyber Security Tips – Field Force Minute

There are many advantages to utilizing mobile field service software on your mobile device, such as less paper, more efficient service trips and access to the history of the machine. Don’t let your Bring-Your-Own-Device (BYOD) policy, or new mobile service … Continue reading

Is it a Cirrus or Cumulonimbus? How to Distinguish Between Clouds for Your Enterprise Software Deployment

Cloud software is a term that seems to be on everyone’s lips these days. Businesses are clamoring for a cloud solution because of the many improvements cloud has over its on-premises counterpart; improvements such as: Lower total cost of ownership … Continue reading

HOLT CAT® Selects Service Pro software by MSI to Bring Together Equipment Product Support, Field Service Management Operations in a Single System

Milwaukee, WI – July 8th 2015 – MSI, a leading developer of field service management software, announced today that HOLT CAT® – the largest Caterpillar dealership in the United States – has selected Service Pro software for equipment product support … Continue reading