Telematics Revolutionizes Field Service for Construction Equipment Manufacturers – [Expert Interview Series]

Construction equipment manufacturers stand to benefit more than most from the rapidly approaching advancements of the Industrial Internet of Things (IIoT). Rather than relying only on initial sale, manufacturers and dealers who privilege service can build lasting relationships with customers … Continue reading

The Pros and Cons of Bring-Your-Own-Device (BYOD) for Your Mobile Field Workforce – Field Force Friday

There is no ignoring the buzz about BOYD (bring-your-own-device), especially in an inherently mobile industry like field service. With BYOD’s spike in popularity, we can’t help but wonder: what’s all the hype about? BYOD is a policy that allows your … Continue reading

How to Sell Your Vision for Field Service Automation Software to the C-Suite – [Free Guide]

As a service manager, you’ve known for a while that automation is where the industry is going. You understand that to keep up with the competition, you need to eliminate paper in the field by enabling mobile across your workforce. … Continue reading

5 Strategies for Putting Field Service Data to Work – [TechnologyAdvice Guest Blog]

Businesses in every industry are facing the “big data” dilemma. Customer records, transaction details, various performance metrics—it all piles up in your back-end systems, and if you’re lucky, you know what to do with half of it. A recent survey … Continue reading

How Service Pro® for NetSuite Integrates Top Service Management with Cloud Based ERP– [Exclusive Video Interview]

1. Why is Service Pro a good fit for NetSuite’s developer partner program? NetSuite cloud based ERP is the best in the business. And Service Pro manages the full scope of field service management activities, from customer calls and scheduling … Continue reading

3 Key Takeaways from KPMG’s Cloud Survey Report – Exploring the Potential of Cloud Technologies to Transform Field Services

KPMG, a global network of professional firms providing audit, tax, and advisory services, recently released their 2014 Cloud Survey Report – “Elevating business in the cloud.” The report reflects the perspectives of more than 500 global business executives and reveals … Continue reading

Onset Takes Advantage of Mobile & Cloud Solutions to Meet HVAC Service Tech Needs–[Complementary Technology Series]

In the field service world, we’ve been hearing a lot about the importance of collecting more data and analyzing it to inform smart business decisions. While HVAC businesses have been using data loggers—electronic sensors that evaluate and track the performance … Continue reading

4 Quick Tips: Service Technician Employee Retention Strategies – Field Force Friday

Your team of service technicians is the face of your organization. Beyond being service techs, they’re salespeople, customer service professionals and marketers for your business. And the great ones can be REALLY difficult to find. The pool of candidates is … Continue reading

Free NADITA 2015 Presentation: 7 Ways to Simplify Caterpillar Field Service Management with Service Pro® for CAT

Today’s customers expect more from equipment manufacturers and dealers. They want trusted advisors, consistent experiences across dealerships, insight into equipment performance, and strong maintenance agreements. In this article, we look at how Caterpillar dealers can take advantage of cloud-based workforce … Continue reading

Complete Utility in the Palm of Your Hands: The Best Helper Apps for Field Service Technicians

You originally invested in a mobile field service solution to organize your field service department, perform repairs and inspections, and keep track of service performance. But now that your organization has transitioned to automation, how can you further optimize your … Continue reading