What’s Next? Field Technology Advancements Abound for Forward-Looking Field Service Firms

We’ve spoken before about how advancements in technology are improving how businesses conduct service. From hands-free devices to navigation and cloud technology, field service has benefited from a bevy of breakthroughs that have changed the way service organizations function. It … Continue reading

2014 Software Advice Research Reveals Trends in Field Service Software Selection

Software Advice helps buyers choose the right software by performing consultations and matching companies’ needs to a fitting software provider. To help clients find the perfect solution, Software Advice conducts industry research based on conversations with real companies about their … Continue reading

Breaking Down Service Software ROI: Approaches for Today’s CFO When Evaluating Software Investments

CFOs today are faced with dozens of capital investment opportunities and it’s their job to decide which will deliver the greatest ROI. With the recent “Great Recession” fresh in their minds, CFOs now demand faster ROI than in the past. … Continue reading

Vehicle Technology Drives Connectivity, Safety, and Fleet Intelligence for Field Service Companies on the Road

Field service organizations have an interesting challenge on their hands when it comes to workspace. Whereas conventional office space is locked to a singular location, those in field service spend their days moving from site to site. Spending so much … Continue reading

The Internet of Things Brings New Life to the Medical Equipment Industry

As we’ve continued to explore IoT in its various applications, there has been no shortage of innovation. From safety and efficiency applications in the construction equipment industry, to resource saving and energy monitoring use in the power systems equipment industry, … Continue reading

6 Reasons Windows is Still King for Enterprise Deployment—Even for your Mobile Field Workforce

Microsoft Windows has a long history in the enterprise software world. The computer giant is known for its robust business software in the offices of almost any industry you can think of. In 2009, Microsoft’s share of internet connected devices … Continue reading

What Microsoft’s New Laptop/Tablet Hybrid, Surface Pro 3, Means for Mobile Field Service

When it comes to field service, mobility has always been key to providing quality service. Recently, this has meant equipping technicians with devices capable of traveling well, with a large shift towards smartphones, phablets, and tablets. While these devices, equipped … Continue reading

Could 2014 Mobile Updates Make Windows a Contender for Mobile Field Service?

As iOS and Android continue to be the usual suspects in 2014 for mobile use in the field, Microsoft has been hard at work fine tuning both its software and hardware mobile offerings. This comes at time when Windows Phone … Continue reading

It’s Windows Week at MSI! Stay Tuned as we Explore all Things Windows Mobile for Field Service

While Windows isn’t the first operating system that comes to mind when you hear “enterprise mobile software,” it’s making a run to compete for mobile enterprise and field service business. This week we’ll explore Windows advancements and what they mean … Continue reading

3 Ways Companies can Improve Field Service Subcontractor Management

One way field service organizations work to capitalize on sudden spikes in customer demand or service requests at non-core locations is to work with third-party workers or subcontractors. By working with third-party service providers, organizations can leverage a flexible workforce … Continue reading