What is Servitization and Why Should Manufacturers Care?

Servitization is completely reinventing the manufacturing business model. With increasingly complex, high-tech equipment, customers rely on their equipment dealers for service expertise more than ever. Instead of focusing solely on selling a product, manufacturers are redeveloping their strategy to match … Continue reading

MSI’s Service Pro Field Service Management Software for NetSuite Achieves Built for NetSuite Verification – [Press Release]

Milwaukee, WI – June 30, 2015 – MSI Data, a leading provider of cloud-based field service management software, announced today that its Service Pro® for NetSuite SuiteApp has achieved the Built for NetSuite verification. The new SuiteApp, built using NetSuite’s … Continue reading

How to Use Before & After Mobile Picture Taking as a Customer Retention Strategy – Field Force Minute

In today’s market, the only way to keep your customers coming back is to provide exceptional service. There’s no way around it. But impressing your customers doesn’t always have to be difficult. One of the easiest ways to demonstrate your … Continue reading

How NetSuite Wholesale Distribution Customers can Leverage Field Service Management to Extend Revenue after Sale

One thing NetSuite does better than almost anyone is cater their software offerings to different verticals. Whether it’s distribution or manufacturing, NetSuite has a tailored solution to meet your business needs. Listen to learn how NetSuite’s vertical focus on wholesale … Continue reading

Quickly Turn Your Smart Phone into a Level Tool – Field Force Minute

A good level might not be a tool you need for every service call in the field. You probably don’t even have one in your service van at all times. Next time you need to check the balance of something … Continue reading

Wearables for Work: How to Start Using Wearable Technology for Field Service Management

In this interactive research document about the growth of wearable technology in the enterprise sphere, Salesforce.com reveals major wearable trends for enterprise and ideas for how businesses can take advantage of wearable functionality. Although wearables are typically associated with consumer … Continue reading

6 Trends Medical Equipment Manufacturers should Follow in 2015

We’re about half way through 2015 and there’s been no shortage of new technologies, updates, and speculations in the equipment manufacturing realm so far. For complex medical equipment manufacturers, that means a lot of new opportunities to grow and improve. … Continue reading

Why Executives should Integrate Best-of-Breed Enterprise Software Solutions – Field Force Friday

As a business executive, you’re faced with tough decisions to make every day. One of the biggest is what enterprise software you should invest in. Should you go with one broad enterprise management suite or integrate several deep industry best-of-breed … Continue reading

Which Software Features are most Valuable for Your Field Service Business?

Take the survey here! Your service business is unique. You can’t just pop on Google and find all the answers to your specific business challenges. You want a software solution that can tailor to your needs. Which is why we … Continue reading

Top 6 Field Service Takeaways from Mary Meeker’s 2015 Internet Trends Report

Mary Meeker, internet analyst and venture capitalist, recently released her annual report on internet trends. The 196-slide presentation runs the gamut from the growth of the internet, to key trends, to how new technologies are affecting major markets. The field … Continue reading