How Much is Paper Costing Your Field Service Business? – Field Force Minute [Video]

Inspections are a crucial element of nearly every field service business. They’re often required for safety and compliance and they also help organizations identify new sales opportunities and keep the right people informed. If your field techs are still showing … Continue reading

New IoT Hub Helps Field Service Businesses Adapt to the Internet of Things

The Internet of Things has made quite the buzz this year in both enterprise and consumer realms. Perhaps nowhere has it made a bigger splash than in industrial manufacturing and field service. Indeed, the emergence of the IoT is shifting … Continue reading

Forward Thinking for Equipment Manufacturers: An Interview with AEM President Dennis Slater

Earlier this month I had the privilege of speaking with Dennis Slater, President of the Association of Equipment Manufacturers (AEM). With over 900 corporations involved, AEM represents and serves equipment manufacturers worldwide, mainly in the construction and agriculture industries. How … Continue reading

What Customers Want in a Service Experience: Key Takeaways from Salesforce’s State of Service 2015 Report

Salesforce, an enterprise cloud computing and CRM system, released their annual report on the state of service for 2015. After surveying 1,900 leading service organizations, they gained insights into the top customer service trends. Service teams discussed their common goals, … Continue reading

iOS 9: Three New Features Your Technicans Can Use Right Away – Field Force Friday

It’s that time of year again! Apple’s big event this Fall included a host of exciting new products: an iPhone 6s, an iPad Pro, and even an Apple Pencil. Hidden amongst all of these new devices is the iOS 9 … Continue reading

7 Key Features Electrical Generation Dealers Want in a Field Service Software Solution: Takeaways from EGSA’s Fall Conference

Probably more than any other industry, electrical generation needs strong machine maintenance and customer service programs built into their operation. Generators need to work. Period. Because customers absolutely need their generation system to run in a pinch, service and preventive … Continue reading

Best Practices for Automating, Scheduling, and Analyzing Service Contracts [Free Guide]

Over the last decade or so, field service businesses have had to adapt to serious changes. With rapidly advancing technologies including mobile and wearables, telematics, the Internet of Things (IoT), and cloud deployment, not to mention the increasing customer demand … Continue reading

MSI Data and Viewpoint Strengthen Partnership to Offer Greater Customer Value in Field Service Management

“We’re excited to offer customers the integrated tools they need to increase field productivity,” stated Matt Harris, Senior Vice President of Strategy and Corporate Development. “We thoughtfully select partners like MSI Data to offer Viewpoint customers additional choices to help … Continue reading

Improve Service Contract Sales with Email Alerts – Field Force Minute [Video]

Preventive maintenance agreements and service contracts ensure that your organization is capitalizing on high-margin revenue long after the original equipment sale. If you aren’t there for your customers when the agreement expires, they may decide to explore other options. With … Continue reading

Why Service is Key for Power Equipment Manufacturers & Dealers – [Video Interview]

Advancing technologies and sensors built in equipment are shifting how manufacturers, dealers, and end-users interact with machines. Perhaps, the greatest shift has taken place in the engine-powered equipment industry. Power equipment manufacturers need to consider evolving environmental and fuel standards … Continue reading