Extend the Experience with Our Add-On Modules for Even More Value

Elevating Field Service Management to New Heights with Key Service Capabilities

iPhone showing the Technician Tracker Add-On on red background.

Screenshot of Service Profitability screen in Service Pro.

Screenshot of Order screen in Service Pro.

Seeing is Believing—

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Business Intelligence

Field Service Reporting

Why Business Intelligence?
Faster information = more money.

Enhance your field service operations with full visibility into current work orders and beyond. By leveraging Business Intelligence tools, organizations can gain real-time insights into their operational processes, enabling them to monitor and manage work orders with increased accuracy and efficiency.

At the executive level, decisions often come down to trusting your gut or relying on facts and data. Our Business Intelligence combines both, allowing you to:

Visualize and track KPIs in real-time with over 19 types of customizable charts (e.g., pie charts, funnel charts, bar charts)
Filter data by location, warehouse, or technician for targeted insights
Shift from reactive to proactive service models with actionable analytics

Discover how Service Pro Business Intelligence harnesses the power of data to turn insights into action, helping you:

Identify, track, and improve on your critical service KPIs. Give your team access to dynamic dashboards for valuable insights on KPIs such as First-Time Fix Rate, Technician Utilization, Completed Order, and much more.

This visibility allows for better resource allocation, proactive maintenance, and timely resolution of issues, ultimately leading to improved customer satisfaction and operational performance.

Business Intelligence enables the analysis of historical data to identify trends and patterns, facilitating informed decision-making and strategic planning. Take your field service operations to the next level with full visibility into current work orders and more.

Learn More About Service Pro Business Intelligence

Customer Portal

Improving the Customer Experience

We offer the option to add Customer Portal to your Service Pro experience for end-customer insight into order status and service request history.

Through this portal, customers can easily review their work orders, print order summaries, examine order notes, download inspection reports, and submit service requests online. This streamlined approach enhances customer experience by providing a centralized location for all service-related information and interactions. Differentiate yourself with a customer experience that will be sure to rise above your competition.

With an experience like Customer Portal, lingering difficulties with customer interaction can become a thing of the past. Through Customer Portal, we are helping service organizations give visibility and additional control to their end clients to improve the customer experience.

Create a new call or order with one click
Track orders, equipment, and appointments all in one place
Level up customer experience
Advanced search capability
Complete visibility into scheduled appointments

Through our Customer Portal, we are helping service organizations give visibility and additional control to their end clients to improve the customer experience.

Submit a request for service that automatically populates in the Service Pro Visual Scheduler, ready for assignment by your dispatch team.

View comprehensive service history and documentation, including order details, summaries, and notes. Help your customers know what is scheduled, in progress, or completed with visibility into orders and appointments.

View and download work order summary reports immediately after the inspection is performed.

Learn More About Service Pro Customer Portal

Technician Tracker

Enhancing Customer Communication

In a world where customers expect real-time updates, Technician Tracker delivers.

Just like food or grocery delivery notifications, Tech Tracker keeps your customers informed with to-the-minute updates on their appointments. Enhance your communication strategy with automated text and email updates, ensuring customers are always in the loop and able to provide post-visit feedback.

With Service Pro’s Technician Tracker, you can provide the name of the arriving technician, their ETA, and an automated post-appointment survey—boosting customer satisfaction and analyzing technician performance effortlessly.

Automated email or SMS communication when the technician is en route, has arrived on site, has completed the work, or when appointments are cancelled.

Live status page automatically updated every two minutes, including a map of the technician’s current location, anticipated route, and ETA calculated using the technician’s GPS location.

Automated email or SMS communication when the appointment is complete requesting feedback to capture post-visit ratings and comments to track customer satisfaction.

Learn More About Service Pro Technician Tracker

Let's Get To Work

Speak with one of our experts today to learn how you can maximize your field service management with Service Pro’s optional add-ons.