Power Systems providers play a critical role in both the service industry and people’s everyday lives. Providers must be at the forefront of technological advancement, as our world demands more sustainable solutions, more widespread power access, and endless functioning of our everyday machines. The attention of many is turned to Power Systems manufacturers and distributors as they work to adapt to changing regulations and requirements. When your primary goals are to deliver the most value possible to clients while also continuing to innovate and align to continually volatile regulation requirements, things can easily become overwhelming.
When MSI Data looks at how we can add value and support our Power Systems partners, our main goal is to help you achieve your goals. As a provider of a premier field service management platform for equipment-centric organizations, we further support clients by helping them optimize their field service operations, gain visibility into critical service KPIs, and maximize their service profitability.
Bringing on a technology provider to support your business can be daunting, but it does not have to be, especially when you choose one that is made to help you succeed.
Why automate your field service operations with technology? Here are 5 ways a field service management solution can help elevate your Power Systems Operations.
If we break down the focus of a true field service management platform, the first step is to optimize field service operations. This can mean a lot to a service organization, but here are just a few to start to help paint the picture of how this can benefit your organization:
Automate Scheduling & Dispatching
- Today, too many folks are using physical schedule boards, email calendars, or just simply pen and paper. Here are just a few reasons this is not optimal for your business: there is no digital record, things can get lost, there is no notification to the technician, and it’s simply too slow. With a field service management platform, you can have access to quick filtering of branches or technicians, drag-and-drop scheduling capabilities, and map views to see where work is being performed.
Digitize Work or Service Order Creation
- This is a part of the process that can really speed things up through an integration with your back-office accounting (or Enterprise Resource Planning (ERP)) system. The creation can start within the ERP or the field service management platform, like Service Pro. They key is that data between the two are talking to each other which can make customer, contract, equipment, or inventory information easy to include in the creation process. Let’s put an end to unneeded extra truck rolls!
Tracking the Life of an Asset
- The day of paper in file cabinets to track equipment history is over. Digitizing not only the capture portion of service against a piece of equipment, but the retention of that history log will make your life a lot easier. Being able to pull up a service record or provide a customer-facing portal for your client to access their service history allows you to deliver superior value. Exceed the rising expectations of your end clients!
Capture All Required Information While on Site
- Today, technicians either must perform the work and then go back to their truck and write it all down on a paper slip or punch it into a laptop computer in the truck. Either way, there is room for error in this approach. By giving your technicians a true mobile experience to allow them to capture details of the work performed while doing it makes their lives (and your back office) easier. Ensure your mobile experience works both online and offline, allows for photos and signatures, while also allowing you to digitize forms or checklists to make this a breeze for any field technician.
Reduce Time to Invoice
- Yes, even finance will love field service management solutions. Today, it may at times take you a week or even a month from the creation of a work order to get paid. By automating steps along the life of the work order you can shorten the time to get your invoice to your client. The other bonus on top of shortening time is providing supporting proof or documentation of the work performed. The goal? Get you paid faster!
Conclusion
Power Systems is an industry that doesn’t mess around. Fortunately, neither do we. These are 5 concrete steps proven to help your operations prosper, all backed by a field service solution designed to help you achieve your goals.
As a provider, staying in touch with others like you to continue to grow and learn is tremendously important. We see our clients and partners do this all the time with their own best practice groups, associations (such as EGSA), or attending industry events. Investing the time into seeking constant improvement is critical to maintaining a competitive advantage.
If you haven’t yet taken the time to review field service management platforms, such as Service Pro by MSI Data, now is the time. Do not let yourself be fooled, there are easy paths to automating your field service operations, and it does not have to disrupt your business or cost a fortune. If you want to gain visibility into your service organization and maximize your field service profitability, click the button below!
