Next Generation Field Service Automation for Heavy Equipment
Manufacturers and dealers of heavy equipment are finding that the performance of their service programs are not only an important differentiating factor, but can also be a major driver of revenue and profits. Integrated service management, mobile field service and inspection software from MSI can be the key to driving heavy equipment service performance improvements.
Manage your Entire Service Operation in One Place – Work Orders, Assets, Contracts, Parts, Scheduling and Technicians
Equip Technicians with a Powerful, Proven, Cross-Platform Mobile App for Work Orders and Inspections
Transform Machine Health Data into Proactive Service Actions
Empower Heavy Equipment Field Technicians with the latest Mobile App Tools
Our easy to use, native and cross-platform mobile app for heavy equipment helps service technicians eliminate costly delays in field to office work order management.
Manage All Heavy Equipment Field Service Operations in Single, Cloud-Based System
Our easy to use, easy to deploy field service management software helps manufacturers optimize service resources in the field and in the office.
Service Dispatch – Field Technician Dispatching Automation
Service Contracts – Maintenance Contract Tracking Automation
Spare Parts – Inventory & Warranty Tracking
Asset Tracking – Customer Site Equipment Automation
Get the Field and Office Service Teams Working in Unison
Our easy to use, easy to deploy software for the manufacturing repair center improves customer satisfaction with powerful capabilities for facilitating return service management decisions.
Scheduling – Rapid Call to Scheduling Process
Appointments – Automatically Coordinate Technician Status and Visits
Tasks – Track Technician Work to Task-Level Detail
OEM and Dealer Collaboration for a Better Customer Service Experience
Our enterprise service management capabilities help manufacturers and their distributors improve service delivery to product users and raise warranty service visibility.
Service Pro® – Integrated Service Management for Manufacturers and Distributors
Service Stakeholder Portals – Web Portals for Distributors, Customers, Technicians & Executives
ERP Integrations – Deep Connections to Manufacturing and Distribution ERP Systems.
The MSI team works with some of the world’s leading heavy equipment companies. Contact us at 262.241.7800 or request a software demonstration to learn how our service and repair center software for heavy equipment can make your firm’s service management more efficient.