Industries We Serve

The Service Pro® platform maximizes the profitability of your field service operations for equipment-centric service providers. Focused on providing a streamlined digital experience for organizations who want to reduce operational costs, increase productivity, and grow their business – Service Pro is the only choice to make. 

Power & Energy Equipment

Service Pro, trusted by industry leaders, transforms field service operations for Power & Energy equipment service companies. Automate work order tasks, schedule recurring maintenance, and access dynamic service history insights. 

How we can help

What can Service Pro by MSI Data provide specific to the Power and Energy Equipment industry?

Service History for Assets

Track all facets of previous work against customer assets, from components replaced, inspections performed, and recommendations made.

Scheduling Maintenance

Schedule recurring maintenance appointments with Service Pro’s color-coded, drag-and-drop scheduler.

Preventative Maintenance Contracts

Expand into a proactive service model; template out parts, checklists, and preferred technicians to reduce time and brainpower of managing your agreements.

Testimonial

How one Service Pro® client in this industry utilizes the platform:

Total Energy Systems, LLC

  • Fourth-generation Kohler generator and diesel engine provider
  • Provides power solutions, installs and services equipment
  • MSI Data’s longest-standing client

Scheduling Board Features

  • Point-and-click functionality for posting part numbers and labor job codes
  • Experienced 30% increase in utilization for field technicians

Higher Technician to Office Worker Ratio

  • Hire technicians without an equivalent office support worker
  • Grew from a 2:1 ratio to 4:1

One-Day Billing Turnaround

  • Access Service Pro on the job site, log their hours and parts used, and calculate the total quote before leaving
  • Customers are then billed in 24 hours
  • Less dispute and faster turnaround on payments
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They truly act from top to bottom as a partner. They want you to succeed. There’s absolutely no question with our staff at this point that we’d ever look to another solution.

Chris Stiles,
President, Total Energy Systems
Power & Energy Equipment

Let's Get To Work

Chat with one of our experts to see how Service Pro can transform your business. Discover the key to thriving in your industry—let’s write your success story together!

Mechanical Equipment

Service Pro transforms field service operations for Mechanical and HVAC equipment service companies. Track refrigerant to meet EPA requirements, manage maintenance contracts, and improve customer communication.

How We Can Help

What can Service Pro by MSI Data provide specific to the Mechanical Equipment industry?

Refrigerant Tracking

Ensure you meet EPA requirements with a platform that helps you stay accurate and accountable.

Client Experience

Prioritize your clients by communicating about upcoming appointments, providing heads-up for delays or changes, and offering a space for clients to access vital info and submit feedback

Increased Revenue

Earn more pull-through revenue from your Preventative Maintenance work. Improve cash flow through efficient scheduling and planning while also reducing truck rolls.

Testimonial

How one Service Pro® client in this industry utilizes the platform:

Uni-Temp Refrigeration, Inc.

  • Industrial refrigeration contractor
  • Design and build systems for cold storage, food processing, and manufacturing

Consolidate Reporting and Payroll

  • Service reporting, timesheets, and inspection reports in one platform
  • Service Pro made a custom payroll report: run a report based on clock in/clock out times and dates to run payroll weekly, while keeping up with their cost per work order.

Customer Portal

  • Give customers visibility into vital information and forms
  • Allows clients to engage with and access information anytime

Integration with Existing ERP

  • Integrates with their chosen ERP, Sage 100
  • Allows for decreased data entry, real-time updates, and increased productivity
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We simply could not function effectively without Service Pro. Everything we need to do, it’s able to do.

BTU Group,
Managing Director
Mechanical Equipment

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Chat with one of our experts to see how Service Pro can transform your business. Discover the key to thriving in your industry—let’s write your success story together!

Industrial Equipment

Service Pro digitizes critical workflows and transforms field service operations for Industrial equipment service companies. Use a dynamic drag-and-drop scheduling, a true mobile application, and gain visibility to make data driven decisions.

How We Can Help

What can Service Pro by MSI Data provide specific to the Industrial Equipment industry?

Mobile Experience

Replace your existing field service app with Service Pro Mobile for an offline-capable experience. View historical info while on-site, utilize checklists, punch clocks, and sync later

Intuitive Scheduling

Schedule recurring and preventative maintenance appointments with Service Pro’s color-coded, drag-and-drop scheduler.

Integrated Experience

Connect the back office to your field workforce. Manage all your moving parts: completed and open jobs, schedules, and service work orders.

Testimonial

How one Service Pro® client in this industry utilizes the platform:

Eastern Controls

Consolidate Reporting and Payroll

  • Service reporting, timesheets, and inspection reports in one platform
  • Service Pro made a custom payroll report: run a report based on clock in/clock out times and dates to run payroll weekly, while keeping up with their cost per work order.

Customer Portal

  • Give customers visibility into vital information and forms
  • Allows clients to engage with and access information anytime

Integration with Existing ERP

  • Seamlessly integrates with Sage 100
  • Allows for decreased data entry, real-time updates, and increased productivity
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The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field.

WPI,
Field Service Dispatcher,
Industrial Equipment / Commercial Equipment

Let's Get To Work

Chat with one of our experts to see how Service Pro can transform your business. Discover the key to thriving in your industry—let’s write your success story together!

Commercial Equipment

Service Pro offers unparalleled service management capabilities for Commercial Equipment service providers. Seamlessly convert a call into a dispatched appointment, track and access equipment history, and digitize service operations.

How We Can Help

What can Service Pro by MSI Data provide specific to the Commercial Equipment industry?

Dynamic Scheduling & Dispatch

Schedule recurring and preventative maintenance appointments with Service Pro’s color-coded, drag-and-drop scheduler.

Data-Driven Insights

Customize the KPIs you want to track, collect the data you need, and break it down with unlimited visualizations from 19 different options.

Offline Capable Mobile App

Equip your techs with Service Pro Mobile for an offline-capable experience. Access historical info while on-site, utilize checklists, punch clocks, and sync instantly when back in service

Testimonial

How one Service Pro® client in this industry utilizes the platform:

Waukesha-Pearce Industries, LLC

  • Provided industrial, energy and commercial solutions to its clients for the last 100 years
  • Found their ideal equipment-centric field service platform with Service Pro

Greater Reporting Capabilities

  • WPI can now run reports within minutes instead of hours
  • Track and manage branch performance and evaluate branches

Fully Digital Operations

  • Transformed from a laborious, paperdependent workflow to a completely digital, streamlined experience
  • Easily view field technician notes, billable labor, and even customer signatures in Service Pro
  • WPI experienced more than 40% decrease in average PM life cycle

Access to Data in the Field with Service Pro Mobile

  • WPI collects labor and parts information in the field for same-day reporting
  • WPI experienced seven-figure warranty recovery savings within 1 year
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The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field.

WPI,
Field Service Dispatcher,
Industrial Equipment / Commercial Equipment

Let's Get To Work

Chat with one of our experts to see how Service Pro can transform your business. Discover the key to thriving in your industry—let’s write your success story together!

Oil & Gas Equipment

Service Pro serves the fast-paced oil and gas equipment service industry with ease. Used by oilfield, gas, utility, and hydro excavation business, this comprehensive field service management platform and powerful mobile app revolutionizes operations.

As an oil, gas or utility professional, you understand that your crew, trucks, equipment and tools are constantly on-the-go, making management of these things a challenging affair.

The effort you make in improving the efficiency of your business has a direct impact on your profitability. Service Pro® e takes all the guesswork out of the equation, and provides you with a solution to get everyone on the same page, and complete jobs on time and under budget.

How We Can Help

What can Service Pro by MSI Data provide specific to the OIl & Gas Equipment industry?

Call Tracking & Dispatching

Important info like history, contract terms, and assets are available and visible.

Work Orders

Handle the complete work order life cycle, from the first call to invoicing.

Asset Tracking

Quickly monitor assets and track their performance and repair history.

Service Contracts

Keep satisfaction high by managing the most complex contracts.

Parts & Inventory

Have an accurate measure of inventory and reorder based on projected usage.

Task Tracking

Record, track and analyze field tasks and tie them back to work orders.

Visual Scheduler

Scheduling field techs by knowing their capabilities, location and availability.

Stakeholder Web Portals

Create easy-to-read charts and graphs highlighting the most important KPIs.

Segments

Break work orders into tasks for better servicing and reporting.

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The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field.

WPI,
Field Service Dispatcher,
Industrial Equipment / Commercial Equipment

Let's Get To Work

Chat with one of our experts to see how Service Pro can transform your business. Discover the key to thriving in your industry—let’s write your success story together!

Medical Equipment

Trusted by medical equipment service organizations, Service Pro provides the needed experience to improve service operations. From mobile inspections to automated service reports, the Service Pro platform boosts the efficiency of field teams and delights back office users, keeping them focused on critical tasks.

The medical industry is among the most regulated industries in the world. Medical equipment providers that perform service, repair and inspections are increasingly searching for better ways to track critical records needed for regulatory compliance, service delivery improvement and operational performance.

How We Can Help

What can Service Pro by MSI Data provide specific to the Medical Equipment industry?

Service Dispatch

Field Technician Dispatching Automation

Service Contracts

Maintenance Contract Tracking Automation

Spare Parts

Have an accurate measure of inventory and reorder based on projected usage.

Asset Tracking

Quickly monitor assets and track their performance and repair history.

Mobile Data Collection

Cross-platform mobile inspection app for field users

Automated Mobile Inspection

Rapidly complete pre-designed questions, capture photos, signature

Customizable Forms

Configure rules specific to your company and industry standards

Inspection Reports

Dynamically generated inspection management reports

ERP System Integration

Pass inspection data to your ERP system, such as NetSuite, Sage 100 ERP or QuickBooks

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The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field.

WPI,
Field Service Dispatcher,
Industrial Equipment / Commercial Equipment

Let's Get To Work

Chat with one of our experts to see how Service Pro can transform your business. Discover the key to thriving in your industry—let’s write your success story together!

Fire, Life, & Safety Equipment

Transform your fire & life safety service company with Service Pro. Whether you offer 24/7 emergency repairs or scheduled inspections and maintenance, our platform ensures compliance while streamlining workflows for seamless operations. Your customers rely on you to detect and monitor deficiencies in their fire systems, and with Service Pro, you can deliver prompt assistance when trouble arises.  

Drive customer satisfaction while boosting service revenue with cloud-based, time-saving fire protection service software built with high-volume fire inspections and maintenance services in mind.

Whether you provide 24/7 emergency repair services or scheduled inspections and maintenance, Service Pro’s fire protection service software can help you maintain compliance while streamlining inspection and maintenance workflows.

How We Can Help

What can Service Pro by MSI Data provide specific to the Fire, Life & Safety Equipment industry?

Automated Service Dispatch

Get your technicians on site faster with one click dispatch to the technician’s mobile device.

Service work order management

Drive efficiency in your work order process. Automated work order management saves time and improves accuracy by eliminating manual data entry.

Fire protection equipment tracking

Maximize service revenue and technician workloads with visibility of customer fire suppression system information both in office and in the field.

Inspection Management

Improve inspector efficiency and customer satisfaction with streamlined, mobile inspection tools.

Automated Mobile Inspection

Rapidly complete pre-designed questions, capture photos, signature.

ERP System Integration

Avoid double data entry by passing ITM data directly to your ERP system. Service Pro seamlessly integrates with ERP systems, such as NetSuite, Sage 100 ERP, Viewpoint, or QuickBooks.

Customizable INspection Forms

Easily duplicate inspection forms to match jurisdiction requirements.

High-Volumne Inspection with Bulk Inspect

With Service Pro Bulk Inspect, you can reduce inspection time per fire system asset down to minutes, so your inspectors can move on to the next job sooner.

Digital Inspection Reports

Get your customers and their AHJ the reports they require faster with Service Pro. You can easily export and email year-end management reports, eliminating the need to scan and email or mail reports.

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The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.

Piedmont Door Solutions,
Director of Partnerships
Fire, Life & Safety Equipment

Let's Get To Work

Chat with one of our experts to see how Service Pro can transform your business. Discover the key to thriving in your industry—let’s write your success story together!