Next Generation Field Service Automation for Heavy Equipment

Manufacturers and dealers of heavy equipment are finding that the performance of their service programs are not only an important differentiating factor, but can also be a major driver of revenue and profits. Integrated service management, mobile field service and inspection software from MSI can be the key to driving heavy equipment service performance improvements.

Maximize Profitability For Your Heavy Equipment Enterprise Business

Boost efficiency by automating your service processes. Our heavy equipment customers noticed improved ROI with the updated ability to automatically assign work orders, real-time appointment tracking & streamlined field-to-service communication. It only takes 30 minutes to learn how Service Pro® can work for you.

  • Manage your Entire Service Operation in One Place – Work Orders, Assets, Contracts, Parts, Scheduling and Technicians

  • Equip Technicians with a Powerful, Proven, Cross-Platform Mobile App for Work Orders and Inspections

  • Transform Machine Health Data into Proactive Service Actions

Service Pro for Heavy Equipment

Empower Heavy Equipment Field Technicians with the latest Mobile App Tools

Our easy to use, native and cross-platform mobile app for heavy equipment helps service technicians eliminate costly delays in field to office work order management.

mobile field service

Manage All Heavy Equipment Field Service Operations in Single, Cloud-Based System

Our easy to use, easy to deploy field service management software helps manufacturers optimize service resources in the field and in the office.

asset management software

Get the Field and Office Service Teams Working in Unison

Our easy to use, easy to deploy software for the manufacturing repair center improves customer satisfaction with powerful capabilities for facilitating return service management decisions.

  • Scheduling – Rapid Call to Scheduling Process

  • Appointments – Automatically Coordinate Technician Status and Visits

  • Tasks – Track Technician Work to Task-Level Detail

Service Pro on iPad showing heavy equipment asset

OEM and Dealer Collaboration for a Better Customer Service Experience

Our enterprise service management capabilities help manufacturers and their distributors improve service delivery to product users and raise warranty service visibility.

manufacturing service and repair

The MSI team works with some of the world’s leading heavy equipment companies. Contact us at 262.241.7800 or request a software demonstration to learn how our service and repair center software for heavy equipment can make your firm’s service management more efficient.