Running a business is like running a marathon. You make progress toward your goal one step at a time. There are uphills and downhills, each requiring tweaks in your pace and approach. Your customers’ demands andrequests change. You find improvements to make in your business to enhance profitability. The more adaptive and agile you can be to those changes each step of the way, the more likely you are to achieve your goals.
To increase your chances, you need software solutions that evolve with your business. Service Pro by MSI Data works to your advantage through two key mechanisms:
- Service Pro is a highly configurable platform that can be adapted and adjusted to meet the changing business processes and needs of your field service operations.
- Service Pro also delivers its solution through frequent, agile releases for both operations and field service staff via its mobile application.
Configuration, not customization
Service Pro provides extensive ability to configure the platform according to the needs of your teams and operational structure. These are done through application settings, some self-service, that ensure work orders account for the needs of your business. These configuration settings can be achieved with minimal effort and have immediate effect. That is very different from customizations, which may require long coordination of delivery times, exhaustive testing, and on-going challenges to manage.
Agile software delivery
The product team behind the Service Pro platform is committed to delivering regular product updates that are seamless to adopt. Rather than a “big bang” strategy of one to two software releases a year, Service Pro is updated monthly for both web-based and mobile applications. This ensures that our team can stay close to our customers (you) and meet your changing needs on a regular basis. Each release is mindful of backwards compatibility so that you are not in a constant challenge of keeping up. New capability is also released with change management in mind – ensuring that your teams are not forced into massive retraining efforts to adopt the latest improvements.
As you assess your business needs, consider the tools and technology that you are relying on. Are they adaptable to your business needs? Do you work for your solution providers, or do your solution providers work for you? Solutions that work for you are engaged with you every day – including tools, technology, and people. High configurability and agile delivery models ensure that those solutions will continue to help you through every step of the marathon.
Finding a field service solution to help you keep pace is one click away – learn more about Service Pro today.
