Discover the importance of scheduling KPIs in your field service operations
Peter Drucker is arguably one of the finest management thinkers of our time. Among his extensive repertoire of works is this quote, “If you can’t measure it, you can’t improve it.” Variations of the phrase have been developed as businesses continue to seek ways to improve. One version goes, “You can’t manage what you don’t measure”.
Fieldwork is all about metrics. You really cannot improve what you do not measure. Any business worth its weight will have significant key performance indicators (KPIs) in place that help determine where the company is doing things right and where it’s lagging behind. Without these metrics in place, it’s difficult to gauge the progress of any project. Many businesses are measuring the wrong thing or don’t even know what to measure.
Fortunately, this does not have to be you or your field service business. However, before we get into the subject at hand, let’s take a look at the importance of scheduling KPIs.
KPIs are key for success
It’s no secret that businesses that lack proper systems will face one of two things – stunted growth or total collapse. Lack of proper systems and growing too fast are two of the major reasons why most businesses fail. If you do not have a way to determine and measure metrics in your business, how will you glean insights and make informed decisions for the business?
If your goal is to become a force to be reckoned with in your industry, then establishing scheduling KPIs shouldn’t even be up for discussion. It should be a given. Knowing where you are will help you chart a way forward for where you want to go and in which areas you can improve. You can’t do this without data. Information is fundamental to making good decisions that will move your company forward.
Attempting to implement new scheduling operations requires patience and the desire to make it work. Fortunately, armed with the proper resources and software, the journey is made a whole lot simpler. You’ll experience streamlined field service operations as well as improved technician performance thanks to the ability to measure accurately while in the field.
Top 7 reasons to invest in field service scheduling tools
We live in a world that is progressively becoming more and more dependent on technology to get things done. If you want a competitive edge over others in your industry, you cannot afford to ignore scheduling tools anymore. In fact, here are seven reasons you should seriously consider investing in scheduling software.
Finish more tasks per day
According to research carried out by Capterra, an impressive 97% of field service software users said that using such scheduling tools impacted their business positively. In fact, nearly half of the 100 companies reviewed agreed that making use of scheduling tools in the field helped increase the number of completed jobs each day.
Schedule with speed
In the past, you had to rely on manual data entry and structuring of the day’s operations. Fortunately, you don’t have to do this anymore. Today’s field service scheduling systems enable real-time scheduling and allow you to issue alerts remotely. Automated scheduling simplifies life for both your field technicians as well as your dispatchers.
Match technicians to appropriate tasks
Inefficiency within companies is sometimes the result of the wrong people doing the task at hand. Using field scheduling software, you are able to match technicians to the jobs they are suitably qualified for. Reduce the number of tasks that need to be redone and meet your delivery deadlines for each appointment.
Get the information you need in one place
One of the biggest reasons you should invest in field scheduling software is so that you can access information when you need it. When information is centralized, you’re able to make decisions in the heat of the moment. You don’t have to waste time making repeated phone calls to field technicians. Issues can be identified and the right technician can be called upon to fix it, all thanks to scheduling software.
Become better at timekeeping
How many field technicians do you have? Does each person have to manually enter how many hours they worked on a physical timesheet? Not only is this a tedious task, but it is also time-consuming. Using digital scheduling software, things don’t have to be like this. Everything can be done in real-time through a field service mobile app on the technician’s mobile device.
Write better analytics and reports
No one likes to sit down and create reports. However, thanks to the help of scheduling tools, the data is already on hand, making reporting tasks easier. In addition, integrated tools can create charts and graphs to accompany these reports. This helps in delivering more thorough insights which in turn aids managers to improve the quality of work and manage resources more efficiently.
Happy customers make excellent marketers
At the core of your business is ensuring that your customers are happy. When you’re able to deliver on time and as you’ve promised, people are willing to work with you and refer others to you. In case you didn’t know, people are four times more likely to do business with a company they have been referred to by people in their network. Therefore, investing in field service scheduling tools is a win-win for you.
Scheduling KPIs made easy with MSI
Having read all of this, you might be keen to get started on working with such a scheduling app to improve your operations. Fortunately, MSI Data has developed comprehensive field service scheduling software that combines key scheduling KPIs in one place. Now technicians can measure with greater accuracy and speed when out in the field. With less manual effort, your back office team can dispatch, create work orders, and process payments at the touch of a button. With a clean user interface and a streamlined approach, this cutting edge field service scheduling software is a must-have for any company serious about staying ahead of the game.
In a world gifted with technology, it would be unwise to continue with the old ways of doing things. It’s no secret that technology has revolutionized the way we do business, and there is no reason its use shouldn’t permeate different industries. If you want to streamline your field service operations, then sign up for a free demo of Service Pro to get an inside look into this dynamic, innovative field service solution. Beat your competition and invest in a solution trusted by big companies like Komatsu and H.O.PENN CAT.
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