Service Council™ 2024: Smarter Services Symposium Recap
MSI Data
A few members of the go-to-market team headed to the Windy City for a September conference filled with insights on ‘people relations’ in field service.
As a brand new ‘Innovation Sponsor’ at the 2024 Service Council™ Chicago: Smart Services Symposium, our team had the invite-only opportunity to be featured in a “Shark Tank” style Technology Showcase. Our VP of Sales and Marketing, Andrew Knox and Solutions Engineer, Tyler Hart took the main stage in Chicago to talk all things Service Pro® with attendees.
“The biggest takeaway we’re learning here is that we are getting back to the basics in recognizing field service is a people business.”
-John Carroll, CEO of Service Council™
When we weren’t presenting, we were in sessions catching up on the ‘people’ side of service. And, of course, more learning lessons how many were implementing Generative AI (also known as Gen AI) into their field service operations. While a lot of companies are using things like the Open API, Microsoft CoPilot, others are partnering up for custom integrations.
Other themes we heard included, AI, Digital Transformation, Silver Tsunami and Diversity of thought.
While all of these trends are truly revolutionizing field service management by enhancing efficiency, improving customer experiences, and optimizing operations. Here are 4 simple ways how technology can help field service organizations today:
Intelligent Scheduling and Dispatch
With real-time information, and external factors to optimize field technician scheduling and dispatching software continues to help improve day-to-day operations. This results in:
-More efficient routes -Faster response times -Improved service quality -Decreased operational costs
Predictive Maintenance
With the insights from the field we can anticipate equipment failures before they occur by:
-Analyzing sensor data and maintenance records -Detecting patterns and anomalies -Enabling proactive maintenance -Extending asset lifespans
Enhanced Customer Engagement
Not to mention the importance of people relations still in the business day in and day out. Which can all be improved with:
-Responding instantly to customer inquiries via Chatbot -Provide 24/7 support -Answer common questions -Offer step-by-step troubleshooting instructions
Data-Driven Insights
Lastly by analyzing large amounts of data to provide actionable insights, field service management software allows businesses to:
With all the options across technology stacks, we are continuing to see so much growth with the industry. These are surely to be the topic of conversation for quite some time.
Contact Us Today
When you’re ready to learn how to implement one of the best tech solutions for field service, reach out to us on the contact form or by sending us a line to sales@msidata.com.
