Respond to field repair requests with more speed and preparedness.
Unite management of preventive or contract field maintenance.
Mobilize field inspections and automate mobile form creation.
Optimize field service labor with field installation tools.

Digitally Transform your Field Service Operation with Service Pro® Software

Handle the full scope of field service business activities with ease, from customer calls and assets to orders, invoicing and reporting. Service Pro is the enterprise app that simplifies field service management.

  • Increase service department productivity.

  • Automate repetitive work order management tasks.

  • Perform field & office service activities in one integrated system.


With constant downward pressure on profit margins and intense competition for customers, it is more important than ever that your service department more efficiently track field resources. With powerful capabilities ranging from Dispatching and Contracts to Appointments and Work Orders, Service Pro will rapidly improve your field service performance.

“They truly act from top to bottom as a partner. They want you to succeed. There’s absolutely no question with our staff at this point that we’d ever look to another solution.” Chris Stiles, President, Total Energy Systems

Overview of Service Pro® Software Features for Field Service Management

With decades of service management software experience on staff and customers in over a dozen vertical markets, we have built extraordinarily deep service functionality into Service Pro®. We invite you to learn more and put our software to the test in your service organization.

Proven, cross-platform mobile field service app by MSI

Cloud-Based Simplicity and Ease of Use

As a cloud-based application, Service Pro makes day to day management of your service operations faster, more simple and free of on-premises IT hassles.

service pro mobile for viewpoint

Service Management for the Field and the Office

Learn more about the deep, integrated service management capabilities of Service Pro® field service management software, Shop Repair and Mobile Field Service, along with integrations with leading ERP systems such as NetSuite, Sage 100, and Viewpoint.

  • Keep the office and field in sync at all times.

  • Eliminate time-consuming, costly manual processes.

  • Empower technicians to provide more responsive, proactive service.

  • Make decisions based on current data.

work order management software

Call Taking and Dispatching

Enterprise Call Management and Service Dispatch Software for Field Service Organizations.

  • Speed service call to technician dispatch process

  • Assign the best tech for every job.

  • Easily convert calls into work orders

  • Assign using drag-and-drop visual scheduler.

service management software

Service Work Order Management

Complete suite for managing the entire service work order lifecycle, from calls, quotes and order dispatching to field technician work order management and invoicing.

  • Increase service department productivity.

  • Automate key areas of the service process.

  • Maintain continuous communication with field techs.

Mobile Service Technician App for iPad®, iPhone®, Android® & Windows®

Enterprise Mobile Software for Service Technicians for iPad™, iPhone™, Android™ and Windows™ Mobile Devices.

mobile task management
  • Empower technicians with work order, customer, and asset details.

  • Ease communication with techs in the field.

  • Capture billable work order line items such as labor time, parts used and tasks.

Asset Tracking

Propel your Service Business with Service Pro® Enterprise Field Service Asset Tracking and Management Capabilities for Customer Site Equipment.

asset tracking software
  • Track asset history and monitor performance.

  • Monitor service contract sales and success.

  • Maximize service revenue with visibility of customer asset info.


Provide granularity and insight into work orders by organizing, configuring, assigning, tracking, and analyzing them through segments.

  • Group work order phases into segments.

  • Capture minute work order details for more accurate reporting.

  • Record labor and tasks to individual work order segments.

field service segments


Manage, report upon and reduce the number of appointments required to meet customer field service expectations.

mobile scheduler appointments
  • Meet customer expectations on the first visit.

  • Track and manage visit details like work type, technician or asset.

  • Assess meaningful service detail to improve field service efficiency.

Visual Scheduler

Make quick and intelligent scheduling decisions with ease using visual tech location, status and skill-set information.

  • Track tech location & status in real time.

  • Assign the best technician for every job.

  • Easily convert calls into work orders.

  • Assign using drag-and-drop visual scheduler.

service and dispatch field service software

Customer Experience

Grow your customer relationships with self-service tools, automated communications, and comprehensive service history.

  • Provide your customers on-demand access to their service history and documentation.

  • Allow your customers to request service online.

  • Give your customers online access to view and download inspection results and reports.

  • Offer customers to-the-minute updates on technician arrival time with automated text and email.

MSI's Service Pro Customer Experience for field service organizations 

Spare Parts / Inventory

Extensive inventory / spare parts tracking capabilities for service management staff and technicians.

  • Maintain accurate measure of inventory/ spare parts.

  • Monitor and reorder stock based on prior projected usage.

  • Track warehouse and van parts inventory.

field service inventory management

Task Tracking

Improve field technician performance and closely track service profitability with task tracking for the field and the office.

  • Configure, track and analyze ongoing tasks.

  • Capture minute work order details for more accurate reporting.

  • Create a service bill of materials to store tasks within a work order.

task management software

Service Contracts

All-in-one service contract management, from quoting and contract creation to installment invoicing and automated scheduling.

  • Maximize recurring service revenue from preventive maintenance.

  • Improve customer satisfaction with ongoing service relationship.

  • Organize complex service contract programs.

service contract management