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Rosie Kaplan, Chief Operating Officer, GCB Industries

As a national boiler service company with jobs ranging from routine service calls to multi-million-dollar projects, Gulf Coast Boiler (GCB Industries) knew it couldn’t afford to fall behind on AI. Rosie Kaplan, COO, shares why her team chose Service Pro AI as a closed system grounded in their own manuals and SOPs, how Job Prep Briefs are cutting down on calls to dispatch, and why she’s excited about AI-guided service report templates that prompt technicians for missing details on the spot.

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