Field work
Hours
- Work order received
- Technician dispatched
- Job completed
- Field notes closed
This clock stops when the job is done.
Industries. Power and energy solutions
Your crews restore power in hours. Your invoices take weeks.
For dealers and service firms that sell, install and service power equipment, and bill for every job. Time-to-Invoice speeds up every step from job assigned to invoice sent.
Book a DemoThe pressure
Navigate Complex Energy Service Requirements.
Power generation and electrical equipment have to run continuously, because an interruption reaches everything downstream of it. Service providers meet strict regulatory standards, respond to emergencies within required timeframes, and keep detailed documentation on the work.
Then the job closes, and the urgency stops. The completion notes, runtime hours, parts and compliance record sit in different places, and the invoice waits for all of it to reach one desk.
A site-down call answered in hours can still take weeks to bill.
Invoicing
Still running
- Collect information
- Enter data
- Internal reviewPending
- Approval
- Invoice sent
This clock is still running.
Time-to-Invoice is the second clock, and it's the field service number almost nobody measures.
What changes
The invoice stops waiting on four different desks
01
Your technician arrives prepared
The job brief carries the unit's history and the documents that go with it, from the transfer switch to the substation breaker, before the truck rolls.
02
The unit's record answers the question
Service records, manuals and past work orders stay tied to the asset, so a question about it gets answered from its own records, in the field or at the desk.
03
Coverage gets checked before the invoice goes out
Covered work gets claimed, contracted work gets billed on the contract terms, and nothing rides out the door as a freebie you didn't choose to give.
04
Invoices go out while the job is still fresh
Close-out notes, hours, parts and the compliance record come together as the job completes, so the invoice goes out days sooner.
The record
Billing starts from what your technician already wrote down
Your technician works the way they already work: notes at the unit, readings where they are taken, parts recorded as they are used. Time-to-Invoice reads that record and drafts what billing needs, in billing's language, before anyone opens a work order at a desk.
WO-4405
Standby generator, hospital campus
Contract
Parts billable
From the field
Gen failed xfer on monthly test.
ATS ctrl board fault, replaced.
Load test 2 hr, OK.
Start batt weak, next PM.
Invoice ready note
Invoice ready note
Complaint
The standby generator failed to transfer during the monthly test.
Cause
The transfer switch control board had faulted.
Correction
Replaced the transfer switch control board and ran a two-hour load test. The starting battery is weak. Replace it at the next PM visit.
Invoice package
- Labor and travel
- Parts: transfer switch control board
- Load test result attached
- Runtime hours recorded
- Push to ERPReady
The technician's notes as written in the field, and the invoice-ready note Time-to-Invoice drafts from them, in Complaint, Cause, Correction format.
What you service
Eight kinds of power work, the same gap in all of them
Generators
STANDBY AND PRIME POWER
Standby and prime power units, serviced on run hours and load tests. The test result and the runtime are part of what the customer is paying for, so they belong in the invoice package.
Electrical equipment
SERIALIZED ASSETS
Switchgear, motor control centers, transformers and breakers, in the shop and in the field. These units have long service lives, so their history is the difference between a quote and a guess.
Solar and renewables
CONTRACTUAL RESPONSE
O&M portfolios, inverter and array work, and tickets where response time is written into the agreement. You're documenting the work for the asset owner anyway, so the same record can become the invoice.
EV charging
DISTRIBUTED SITES
Charging equipment spread across many sites, each with its own service history. Small jobs across a wide footprint need to close out on their own record to get billed on time.
Datacenter power
UPTIME CONTRACTS
Backup generation, UPS and switchgear behind facilities that can't go down. The work runs under tight contracts and detailed maintenance records, and the invoice has to match both.
Enclosures
PACKAGED EQUIPMENT
Enclosed and packaged power equipment, serviced as a unit. The record stays with the enclosure and what's inside it, so the next visit and the next invoice start from it.
Oil and gas
REMOTE SITES
Compression, pumping and site power on assets far from the office. The job finishes on Tuesday and the paperwork reaches the office whenever it does, unless the record is collected at the job.
Marine
DOCKSIDE AND ABOARD
Marine generators and electrical systems serviced at the dock or aboard. The record travels with the unit, so billing doesn't have to wait for the technician to get back.
Key differentiators
Why We're Different.
What makes Time-to-Invoice the right fit for
power and energy
service operations?
15+
Built for equipment service
Years building for equipment service organizations, organized around the unit and its history.
1
One job, done well
It moves completed work to a sent invoice, and everything gets measured against that clock.
0
No migration project
It connects to the ERP and field service systems you already run.
100%
US-based support
Development to customer success, all in the United States.
Integrations
The invoice goes out of your own system.
Time-to-Invoice sits between the field service system your team dispatches from and the ERP your team bills from. Nothing gets replaced.
The field matching is yours
In the settings screen, not in an integration project. Your naming, your structure, your call on what maps to what.
Time-to-InvoiceYour system
Work orderJob
AppointmentVisit
TechnicianResource
Labor and partsLine items
AssetEquipment
Field names shown are illustrative. Yours are whatever you call them, and you set the match.
See the integrationsFrequently asked questions
How long should it take us to invoice a completed job?
There is no published benchmark for power and energy service specifically, and anyone who quotes you one is quoting a cross-industry figure. The closest defensible number is APQC's delivery-to-invoice median of 8 days across 1,335 organizations. The more useful exercise is finding the gap between your fastest jobs and your slowest ones, because that gap is the part you can close.
Will Time-to-Invoice work with the ERP we already run?
Yes. It works on top of ERPs and FSMs. Time-to-Invoice works with the records already in your system, so billing starts from the job your team already recorded.
How do you handle multi-year maintenance contracts?
Time-to-Invoice checks completed work against the contract on file before the invoice goes out, so contracted work bills on the contract's terms. Scheduling the visits themselves, by contract terms, runtime hours or calendar intervals, is a job for Service Pro FSM.
How do you handle technician certifications and safety training?
Service Pro FSM keeps a profile of each technician's certifications, safety training and equipment qualifications. It stops a technician being dispatched to work they aren't certified for, and warns managers before a certification lapses.
Does this handle our compliance and test documentation?
Yes, in Service Pro FSM. Inspection and test forms, readings and photos get recorded on the device at the unit and stay with the asset's history. Time-to-Invoice attaches the supporting record to the invoice, so the bill goes out with its documentation instead of waiting on it.
Is this the same thing as Service Pro FSM?
No. Service Pro FSM is the field service management system and it has its own pages. Time-to-Invoice is the layer that moves finished work to a sent invoice, and it works whether or not you're running FSM.
How do we know it's working?
Time-to-Invoice, measured before and after, on your own jobs. It's one number and you own the baseline.
Power and energy runs on urgency. The revenue side should too.
Your crews already treat the clock like it matters. Time-to-Invoice brings billing up to the same speed, getting the invoice out days sooner.
Book a Demo