Meet our team
Service Pro by MSI Data empowers commercial and industrial service teams to gain visibility into their operations and maximize their profitability. With a sole focus on field management software, we understand the need to digitize workflows, optimize technician experience, and improve communication with your clients – all in the name of service.
Get to know our leadership team
We’re the folks who are all about revolutionizing field service organizations. Our mission? To help you see every part of your service operations and boost your bottom line.
Leadership
Michael Gonzalez
CHIEF EXECUTIVE OFFICER
John Heinen
CHIEF OPERATING OFFICER
Andrew Knox
VICE PRESIDENT OF SALES AND MARKETING
Alok Patel
Vice President of Product Management
Diarmuid Russell
Chief Financial Officer
What people say about us
We highly value your perspective. Thanks to your feedback, we continue to evolve relentlessly to guarantee excellence in our service.
I have watched Service Pro technologically advance over the last 5 years. The software continues to improve with time. The MSI Team has also been wonderful to work with regarding any issues that arise. They also have been great to work with regarding requests we have had to tailor the system to our business needs.
Terrin M.
Project Manager
Used the software for: 2+ years
So far, it has been great, no major complaints. Service pro has given us the ability to gain so much information from techs so we can gain revenue.
Audrey C.
Regional operations manager
Used the software for: 2+ years
I am a big advocate for the customization and dedication to growth with nuance. I would like more advanced customization classes, like API.
Vincent B.
Service Manager
Used the software for: 2+ years
I have been using ServicePro for a year and a half, and it is a great tool to help run a service department.
Amanda S.
Service Coordinator
Used the software for: 1-2 years