Service Pro FSM/Assets
Know what's installed at the site, what's covered and what's been done to it.
Service Pro FSM tracks customer equipment from sale and in-service date through preventive maintenance, inspection and repair. Technicians and the office work from the same asset record, on the device and at the desk.
A repair goes better when the technician knows the unit's history.
Customers expect the first visit to fix it. That's hard when the technician arrives without the past repairs on the unit, its coverage, or the parts it usually takes.
Service Pro FSM gives technicians customer, asset, inventory, warranty and service history on site, so they can make the call in the field and improve first-time fix.
Service history, coverage and components, attached to the serial number.
Each asset carries its in-service date, service history, warranty and contract coverage, components, and the photos and notes technicians leave behind. A job is an event in that record, and the record outlives the job.
- Track asset history and monitor how the equipment performs over time
- Add, transfer or change equipment on a contract as the site changes
- Spare parts, tasks, photos and signatures tied to the unit they belong to
See field assets on a map, with photos attached.
Teams can add photos of specific inventory, find the current location of an asset via GPS, or view all of the field assets on a map. The technician on the way and the dispatcher in the office are looking at the same site.
- Inventory photos stored with the asset
- Current asset location from GPS, shown on the map view
- The whole installed base on one map, filtered by coverage or type
What asset management includes
Mobile asset management
Customer, asset and service history details on the technician's device.
Service history
Each repair, inspection and maintenance visit, kept on the asset it happened to.
Warranty and contract visibility
Current warranty and contract coverage, visible on the unit record.
Components
The parts of a machine tracked as parts of its record.
Spare parts tracking
The parts a unit takes, and the stock available to fit them.
Task management
Tasks tied to the asset, so recurring work follows the equipment.
Photo and signature capture
Condition photos and sign-off stored with the job and the unit.
Technician status and labor time
Who worked on the asset, when, and for how long.
Map view
Field assets placed on a map, with their current GPS location.
Speed up your Time-to-Invoice on Service Pro FSM.
Coverage is on the asset record, so the technician and billing are working from the same answer about what's covered and what's billable.
See how Time-to-Invoice worksClose-out
Ready for billing
Assembled from the job record
- Asset and serial on the order
- Coverage on the record
- Service history updated
- Photos and signature
- InvoiceReady
Each capability works from the same Service Pro FSM record.
The job, the asset, the contract and the parts sit in one system, so what dispatch sees is what the technician sees, and it's what billing sees too.
Questions service leaders ask before they commit to a system
Any piece of customer equipment you service at a site. Each one carries its own record, from sale and in-service date through maintenance, inspection and repair.
Yes. Coverage sits on the asset record and shows in the mobile app next to the service history.
Equipment can be added, transferred or changed on a service contract, and its history stays with it.
Fit with your industry, a mobile app that works online and offline, integration with the ERP and CRM you already run, room to grow with your organization, and reporting you'll use. Scheduling and dispatch that read from the same asset record matter too.
See one of your assets the way Service Pro FSM keeps it.
Pick a piece of equipment you service often and we'll show you its record, its coverage and where it sits on the map.