Field work
Hours
- Work order received
- Technician dispatched
- Job completed
- Field notes closed
This clock stops when the job is done.
Industries. Industrial Equipment
Industrial equipment gets back to work in days. The invoice takes weeks.
For dealers, distributors and repair shops that sell and service forklifts, compressors, cranes, hydraulics and rotating equipment, and bill for every job. Time-to-Invoice speeds up every step from job assigned to invoice sent.
Book a DemoThe pressure
Solve Critical Industrial Service Challenges
Industrial machinery powers manufacturing facilities, processing plants and production environments where downtime hits the bottom line. Service organizations have to balance compliance requirements with the need to minimize equipment failures and keep production running.
Then the unit goes back to work, and a second clock starts that nobody watches. The close-out notes, the hours, the parts and the warranty claim sit in different places, and the invoice waits until somebody matches all of it to the unit and its policy.
A team that gets a unit running in days can take weeks to bill for it.
Invoicing
Still running
- Collect information
- Enter data
- Internal reviewPending
- Approval
- Invoice sent
This clock is still running.
Time-to-Invoice is the second clock, and it's the field service number almost nobody measures.
What changes
Your record keeps up with the unit, so the invoice does too
01
Your technician arrives knowing the unit
The job brief carries the unit's history and the documents that go with it, so the technician knows what the unit is and what was done to it last time before the truck rolls.
02
The unit's documents are on the job
The manual, the parts catalog, the warranty policy and the service bulletins sit with the asset instead of on a shelf in the parts office.
03
Coverage gets checked before the invoice goes out
Covered work gets claimed against the policy on that unit, contract work gets billed on its own terms, and work you'd otherwise write off gets caught while the job is still open.
04
Invoices go out while the job is still fresh
Hours, parts, coverage and close-out notes line up against the completed work order, so the invoice goes out days sooner.
The record
Billing starts from what your technician already wrote down
Your technician works the way they already work: notes at the unit, readings where they are taken, parts recorded as they are used. Time-to-Invoice reads that record and drafts what billing needs, in billing's language, before anyone opens a work order at a desk.
WO-4421
Rotary screw compressor, main plant
Warranty claim
Billable
From the field
Main comp tripping hi temp.
Oil cooler plugged, cleaned.
Sep element replaced at hrs svc.
Hrs logged.
Invoice ready note
Invoice ready note
Complaint
The main air compressor was tripping on high discharge temperature.
Cause
The oil cooler was plugged.
Correction
Cleaned the oil cooler and replaced the separator element at the hours-based service. Check the intake filter at the next hours-based visit.
Invoice package
- Labor
- Parts: separator element
- Warranty policy matched to serial
- Operating hours recorded
- Push to ERPReady
The technician's notes as written in the field, and the invoice-ready note Time-to-Invoice drafts from them, in Complaint, Cause, Correction format.
What you service
Whatever you service, the record travels with the serial number
Compressors and pumps
HOURS-BASED SERVICE
Rotating equipment that runs continuously, so a visit is scheduled against hours run rather than a calendar. You can't bill for the visit until the hours are on the record.
Petroleum equipment
FIELD SERVICE
Pumps, dispensers and handling equipment serviced at the customer's site. The record stays with the unit, so the technician who arrives second knows what the first one did.
Commercial laundry
PLANT EQUIPMENT
Washers, dryers and finishing equipment in plants and facility laundries. The job gets closed out once, the coverage gets checked on it, and the invoice goes out while the job is still fresh.
Overhead door systems
INSTALLED BASE
Commercial door systems installed at your customers' sites and serviced for years after. The service history belongs with the door, so the next visit and the next invoice both start from it.
More on overhead door systemsKey differentiators
Why We're Different.
What makes Time-to-Invoice the right fit for
industrial equipment
service operations?
15+
Built for equipment service
Years building for equipment service organizations, organized around the unit and its history.
1
One job, done well
It moves completed work to a sent invoice, and everything gets measured against that clock.
0
No migration project
It connects to the ERP and field service systems you already run.
100%
US-based support
Development to customer success, all in the United States.
Integrations
The invoice goes out of your own system.
Time-to-Invoice sits between the field service system your team dispatches from and the ERP your team bills from. Nothing gets replaced.
The field matching is yours
In the settings screen, not in an integration project. Your naming, your structure, your call on what maps to what.
Time-to-InvoiceYour system
Work orderJob
AppointmentVisit
TechnicianResource
Labor and partsLine items
AssetEquipment
Field names shown are illustrative. Yours are whatever you call them, and you set the match.
See the integrationsFrequently asked questions
How long should it take us to invoice a completed job?
There isn't a published benchmark for industrial equipment service specifically, and anyone who quotes you one is quoting a cross-industry figure. The closest defensible number is APQC's delivery-to-invoice median of 8 days across 1,335 organizations. The more useful exercise is finding the gap between your fastest jobs and your slowest ones, because that gap is the part you can close.
Can it separate warranty, contract and billable work on the same job?
Yes. Coverage gets checked against the policy on that unit and the contract on file as the job closes, so covered work gets claimed, contract work bills on its terms, and the rest bills as billable work.
Will Time-to-Invoice work with the ERP we already run?
Yes. It works on top of ERPs and FSMs. Time-to-Invoice works with the records already in your system, so billing starts from the job your team already recorded.
Can technicians work at remote sites without a connection?
Yes, in Service Pro FSM. Its mobile app works fully offline, so procedures, conditions and parts used get recorded on site, and it syncs automatically when the network comes back.
How does preventive maintenance work for industrial machinery?
Service Pro FSM schedules preventive maintenance on operating hours, time intervals and usage, creates the work orders as visits come due, and matches qualified technicians to them. Time-to-Invoice picks the job up once it's closed and moves it to the invoice.
Do our technicians have to change how they close out a job?
No. They close out the job the way they do today. Time-to-Invoice reads their notes, hours and parts, drafts the note billing needs, and follows up with the technician on anything the invoice is still missing.
Is this the same thing as Service Pro FSM?
No. Service Pro FSM is our industrial equipment field service management software, and it has its own pages. Time-to-Invoice is the layer that moves finished work to a sent invoice, and it works whether or not you're running FSM.
How do we know it's working?
Time-to-Invoice, measured before and after, on your own jobs. It's one number and you own the baseline.
The unit is back in service. The invoice shouldn't still be open.
Your team already treats turnaround like it matters. Time-to-Invoice brings billing up to the same speed, getting the invoice out days sooner.
Book a Demo