Service Pro FSM/Preventive maintenance
Turn service intervals and machine data into scheduled visits before the failure.
Service Pro FSM brings contracts, assets, work order templates, PM auto-scheduling and the mobile app together, so preventive maintenance gets planned, booked and done on the terms you agreed.
Planned maintenance is easy to promise and hard to run.
Intervals live in a spreadsheet, the contract lives somewhere else, and the visit happens when someone remembers to book it. For a customer whose uptime depends on it, a missed visit is where the breakdown starts.
Service Pro FSM ties the schedule to the asset and the agreement, and creates PM visit appointments with a single click.
Coverage, intervals and templates in one plan.
Manage asset coverage, service intervals and work order templates in one place. PM auto-scheduling creates the visits on time or usage intervals, and each visit carries the template, the parts and the history the technician needs.
- Maintenance contracts and service agreements tracked alongside the assets
- Work order templates that set up the visit before anyone opens it
- Preventive and predictive work on the same schedule the dispatchers use
Machine health data becomes a work order.
Service Pro FSM translates IoT-connected machine health and maintenance data into field service, so a reading that signals trouble turns into scheduled work before it's an emergency call.
- Alerts from connected equipment routed the same way as a service call
- Inspection and repair workflows started from what the equipment reports
- The asset's history and contract on the work order the alert creates
What preventive maintenance includes
PM auto-scheduling
Visits created from time or usage intervals, so nobody's booking them by hand.
One-click PM visits
A preventive maintenance appointment created with a single click.
Service intervals
Intervals set per asset, on calendar time or on usage.
Work order templates
The visit's steps and parts, set up before the technician arrives.
Asset tracking
The equipment, its components and its history behind each visit.
Contract packages
Maintenance agreements and coverage attached to the assets they cover.
Connected equipment
IoT machine health data turned into preventive and predictive work.
Installment invoicing
Agreements billed on the intervals they set, with no separate schedule to keep.
Route optimization
Maintenance visits routed to cut travel between appointments.
Speed up your Time-to-Invoice on Service Pro FSM.
Maintenance work bills on the agreement's terms, including installment invoicing, so a completed visit isn't waiting on someone to work out what to charge.
See how Time-to-Invoice worksClose-out
Ready for billing
Assembled from the job record
- Visit completed from the template
- Readings recorded
- Agreement terms on the order
- Installment scheduled
- InvoiceReady
Each capability works from the same Service Pro FSM record.
The job, the asset, the contract and the parts sit in one system, so what dispatch sees is what the technician sees, and it's what billing sees too.
Questions service leaders ask before they commit to a system
From the service intervals on the asset and the agreement. PM auto-scheduling creates the appointments on time or usage intervals, and you can create a PM visit with a single click.
Yes. Service Pro FSM turns IoT machine health data into work orders for preventive and predictive maintenance, so the team can act before a failure.
Preventive work runs on a schedule, and predictive work runs on what the equipment is reporting. Service Pro FSM handles both in the same schedule, so dispatchers see all of it on one board.
It depends on the size of your operation, the complexity of your connected equipment, and whether integration with your ERP or CRM is part of the project. MSI Data's US-based team works through it with you, and a call with them will give you a timeline for yours.
Preventive maintenance scheduling, strong work order management, visibility into assets and equipment, support for connected equipment, a mobile app, integration with the ERP and CRM you run, scalability and compliance support. The partner behind it matters as much as the feature list.
See a maintenance plan built from your own intervals.
Tell us how your agreements are written and we'll show you the visits Service Pro FSM would schedule from them.