Introducing Service Pro AI
Hands-On Work. Hands-Free Answers.
Guide repairs in real-time and automatically generate detailed work
summaries instantly.
Experience the Power of AI for Service Techs
You can enable your field techs to drive higher revenue with:
Faster troubleshooting time, save up to $300 per job
Grounded answers using your customer manuals and service data, avoid repeat truck rolls
Cut time spent creating work summaries by up to 50%
Reduce escalations and idle time, increase “wrench time,” save up to $2,000 per month
AI-Powered Tools Built for the Field
Three core capabilities work together to reduce friction, improve accuracy, and help technicians move faster—from diagnosis to closeout—without adding complexity.
AI-Guided Field Execution
Real-time intelligence that supports technicians during the job
Service Pro AI works directly with technicians using voice, text, and images to support diagnostics, decision-making, and documentation
while work is being performed. Instead of navigating manuals or relying on memory, technicians receive context-aware AI assistance tied to the specific asset, job, and service history. This reduces hesitation, missed steps, and incomplete work on complex service calls.
Automated Service Documentation
AI-generated service notes without manual write-ups
Service Pro AI automatically captures and summarizes completed work based on technician input and job context. Clean, structured service notes are generated in real time and saved directly to the work order. This eliminates after-the-fact typing, improves documentation consistency, and removes delays that slow job closeout and invoicing.
Asset and job context delivered automatically, not searched for manually
Service Pro AI connects to asset records, service history, and prior work orders to surface relevant information the moment a technician arrives on site. Instead of searching through systems or calling the back office, technicians get the context they need — what was done before, what failed, and what to check — without leaving the app. This shortens diagnostic time, reduces repeat visits, and keeps institutional knowledge accessible at the point of work.
Close the experience gap without years on the job
Service Pro AI gives newer technicians access to the same asset knowledge, troubleshooting patterns, and resolution paths that experienced techs carry in their heads. Guided prompts and contextual recommendations help junior team members work through unfamiliar jobs with confidence, reducing escalations and callbacks. This means faster onboarding, less reliance on senior staff availability, and more consistent outcomes across your entire field team.
FAQ
Quick answers to questions you may have
How do technicians use Service Pro AI in the field?
When would a technician use voice instead of typing?
How do images help Service Pro AI support technicians?
What information does Service Pro AI use to respond?
Service Pro AI uses the company’s own work order history and equipment documentation, so guidance and summaries reflect how that organization services assets.
Does Service Pro AI change how technicians do their jobs?
