Service Pro FSM/Mobile
Service Pro Mobile puts the whole job on the technician's device.
A native app for iOS and Android that carries work orders, asset history, parts, warranties and forms to the job site, and keeps working when the signal doesn't. The field and the office see the same job as it moves.
Paper and phone calls are where a job loses its detail.
Without the record on site, a technician tracks down paperwork, calls the office for an update, or arrives without the one detail that decides the repair. The office finds out what happened when the paperwork comes back.
Service Pro Mobile gives technicians notes, asset history, inventory, warranties and work orders on their own device, and keeps the office view of the job current as it happens.
The asset's history is on screen before the technician opens the panel.
Work orders arrive on the device with call notes, site contacts and alerts attached. Equipment service history, contract coverage and warranty coverage sit on the same screen, so the technician knows what's covered before the work starts.
- Receive work orders and set their status from the device as the job moves
- Record labor time, parts, inventory and tasks against the job they belong to
- Capture photos, video and customer signatures before leaving the site
- Scan an equipment barcode to pull up the asset and its service history
Labor time goes in at the job, against the job.
Technicians log start and end times, status and notes from the job site, against the work order, the equipment, a segment or a task. Managers review and approve hours in the back office, so payroll and the customer's bill start from the same record.
- Start and end times, overtime and double time, recorded as they happen
- Labor codes and segment numbers that match the way you bill
- Technician status and customizable notes the office can read right away
What Service Pro Mobile carries into the field
Work order management
Jobs arrive on the device, and the technician sets the status as the work moves.
Asset service history
The equipment's past repairs, inspections and maintenance, pulled up at the unit.
Warranty and contract coverage
What the agreement covers, checked on site before the work starts.
Parts inventory
What's on the van and what the job used, recorded as parts are used.
Inspections and forms
Electronic, customizable inspections and checklists completed at the job site.
Photo and signature capture
Condition photos, video and the customer's signature attached to the job.
Punch clock
Labor hours and technician status logged in real time from the job site.
Technician breadcrumbs
GPS tracking shows the office where work is happening across the day.
Construction and installation
Foremen, safety inspectors and installers run jobsite inspections, work orders and equipment tracking on the same app.
Speed up your Time-to-Invoice on Service Pro FSM.
A job closed out on the device already carries its photos, signature, hours, parts and notes, so billing starts from a complete record instead of waiting for paperwork to come back.
See how Time-to-Invoice worksClose-out
Ready for billing
Assembled from the job record
- Work order closed on the device
- Labor hours and overtime
- Parts used
- Photos and signature
- InvoiceReady
Each capability works from the same Service Pro FSM record.
The job, the asset, the contract and the parts sit in one system, so what dispatch sees is what the technician sees, and it's what billing sees too.
Questions service leaders ask before they commit to a system
Service Pro Mobile gives technicians offline access to all features, so they can record work, complete inspections and capture signatures where there's no connection.
It's a native app for iOS, Android, Windows Mobile devices and tablets, and it supports teams that bring their own devices.
Receive and complete work orders, look up asset history and coverage, record labor time and parts, complete inspections and forms, capture photos, video and signatures, and scan equipment barcodes.
Status changes, notes and time entries reach the back office as technicians record them, and technician breadcrumbs show where work is happening.
Yes. Foremen, safety inspectors and installers use the same app for jobsite inspections, work orders, scheduling and equipment tracking.
See the job the way your technicians will.
We'll walk through a work order on Service Pro Mobile, from the moment it lands on the device to the signature at the end.