Energy and Utilities Field Service Management

Energy & Utilities
Industry

Energy providers, utility companies, and power generation service organizations face critical demands managing generators, transformers, distribution systems, and renewable energy installations. Service Pro’s energy and utilities field service management software delivers the tools needed to coordinate emergency response, regulatory compliance, and planned maintenance while maximizing system reliability and customer satisfaction.

Trusted by leaders

Navigate Complex Energy Service Requirements

Utility infrastructure and power generation equipment operate continuously where service interruptions affect entire communities. Energy service providers must meet strict regulatory standards, respond to emergencies within required timeframes, and maintain detailed documentation while managing distributed workforces across expansive service territories.

Key differentiators

Why We're Different

What Makes Service Pro Essential for Energy and Utility Service Operations

Purpose-Built for Critical Infrastructure

Engineered specifically for energy and utility service operations with deep understanding of the regulatory environment, safety protocols, and operational complexity you face daily. Our 15+ years in field service technology translate to solutions that work in your world.

Single-Minded Field Service Innovation

While competitors offer broad business platforms, we innovate exclusively in field service management. Every feature, every enhancement, every update focuses on making your service operations more efficient and profitable.

Open Integration Framework

Connect Service Pro with your existing technology investments through comprehensive APIs. We integrate seamlessly with Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Sage 100, and other enterprise systems your organization depends on.

Complete US-Based Support

Our entire team—from development to customer success—operates from the United States. With 15+ years dedicated solely to field service, we understand your challenges and deliver support when you need it most.

Purpose-Built for Critical Infrastructure

Single-Minded Field Service Innovation

Open Integration Framework

Complete US-Based Support

How We Can Help

Comprehensive Solutions for Energy and Utility Service Providers

Emergency Response

Deploy technicians rapidly with intelligent dispatching that prioritizes critical outages and emergency situations

Documentation Management

Maintain required regulatory records, safety certifications, and inspection documentation automatically

Strategic Parts Inventory

Track specialized components and critical spare parts with automated procurement triggers based on equipment service patterns

Asset Tracking

Document complete equipment lifecycles for generators, transformers, meters, and distribution equipment including warranty tracking and performance analytics

Mobile Application

Equip field crews with a powerful mobile platform built to function in remote locations and challenging environments

Digital Inspections

Complete mandatory safety checks, regulatory inspections, and equipment assessments with standardized digital forms

Configurable Documentation

Create custom forms and workflows that match your specific operational procedures and regulatory requirements

Regulatory Reporting

Access comprehensive analytics and reporting tools designed to support regulatory filings and compliance verification

ERP System Integration

Exchange data seamlessly with ERP platforms including NetSuite, Sage 100, Epicor Prophet 21, and Microsoft Dynamics

Emergency ResponsE

Deploy technicians rapidly with intelligent dispatching that prioritizes critical outages and emergency situations

Documentation Management

Maintain required regulatory records, safety certifications, and inspection documentation automatically

Strategic Parts Inventory

Track specialized components and critical spare parts with automated procurement triggers based on equipment service patterns

Asset Tracking

Document complete equipment lifecycles for generators, transformers, meters, and distribution equipment including warranty tracking and performance analytics

Mobile Application

Equip field crews with a powerful mobile platform built to function in remote locations and challenging environments

Digital Inspections

Complete mandatory safety checks, regulatory inspections, and equipment assessments with standardized digital forms

Configurable Documentation

Create custom forms and workflows that match your specific operational procedures and regulatory requirements

Regulatory Reporting

Access comprehensive analytics and reporting tools designed to support regulatory filings and compliance verification

ERP System Integration

Exchange data seamlessly with ERP platforms including NetSuite, Sage 100, Epicor Prophet 21, and Microsoft Dynamics

The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field.”

Field Service Dispatcher, WPI

Industrial Equipment / Commercial Equipment

$2.9M

Claim recoveries in less than one year

The ability to take a call, easily troubleshoot and convert to a work order for an appointment to be scheduled has been amazing.”

Field Operations Manager, Total Energy Systems

Power & Energy Equipment

30% +

Increase in utilization of field technicians

We simply could not function effectively without Service Pro. Everything we need to do, it’s able to do.”

Managing Director, BTU Group

Mechanical Equipment

30% +

Increase in utilization of field technicians

The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”

Director of Partnerships, Piedmont Door Solutions

Fire, Life & Safety Equipment

1-Time

Data entry with our integrated platform

FAQ

Quick answers to questions you may have

How does Service Pro handle multi-year maintenance contracts for utility customers?

Service Pro automates contract management by scheduling preventive maintenance visits based on your contract terms, equipment runtime hours, or calendar intervals. The system tracks contract coverage, generates work orders automatically, and alerts your team when contracts are approaching renewal. You’ll maintain complete visibility into contract profitability and service delivery performance.

What reporting capabilities does Service Pro provide for utility commission filings?

The platform includes robust reporting tools that generate the documentation utility regulators require. Create custom reports for safety inspections, maintenance completion records, response time metrics, and equipment testing results. All reports include complete audit trails with timestamps, technician certifications, and photographic documentation to support regulatory submissions.

Can Service Pro manage our subcontractor network for overflow and specialized work?

Service Pro enables you to coordinate both internal technicians and external subcontractors within a single platform. Assign work orders to subcontractors, track their progress, monitor completion times, and maintain quality control through inspection workflows. The system provides visibility across your entire service delivery network while protecting sensitive customer data.

How does the software handle technician certifications and safety training requirements?

Service Pro maintains detailed technician profiles including certifications, safety training completion, and specialized equipment qualifications. The system prevents dispatching technicians to jobs requiring certifications they don’t hold and alerts management when certifications are approaching expiration. This ensures compliance with OSHA requirements and industry safety standards.

Insights

Blogs

By Alyce Peterson

10.29.25

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