Energy and Utilities Field Service Management
Energy & Utilities Industry
Energy providers, utility companies, and power generation service organizations face critical demands managing generators, transformers, distribution systems, and renewable energy installations. Service Pro’s energy and utilities field service management software delivers the platform needed to coordinate emergency response, adhere to regulatory compliance standards, and enact planned maintenance while maximizing reliability and customer satisfaction.
Trusted by leaders
Navigate Complex Energy Service Requirements
Utility infrastructure and power generation equipment must operate continuously when service interruptions affect entire communities. Energy service providers must meet strict regulatory standards, respond to emergencies within required timeframes, and maintain detailed documentation while managing critical workforces across expansive service territories.
Key differentiators
Why We're Different
Purpose-Built for Critical Infrastructure
Single-Minded Field Service Innovation
ERP Agnostic
Connect Service Pro with your existing technology investments natively or through comprehensive APIs. We integrate seamlessly with Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Sage 100, and other enterprise systems your organization depends on.
Complete US-Based Support
Purpose-Built for Critical Infrastructure
Engineered specifically for energy and utility service operations with deep understanding of the regulatory environment, safety protocols, and operational complexity you face daily. Our 15+ years in field service technology translate to solutions that work in your world.
Single-Minded Field Service Innovation
While competitors offer broad business platforms, we innovate exclusively in field service management. Every feature, every enhancement, every update focuses on making your service operations more efficient and profitable.
Open Integration Framework
Connect Service Pro with your existing technology investments through comprehensive APIs. We integrate seamlessly with Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Sage 100, and other enterprise systems your organization depends on.
Complete US-Based Support
Our entire team—from development to customer success—operates from the United States. With 15+ years dedicated solely to field service, we understand your challenges and deliver support when you need it most.
How We Can Help
Emergency Response
Deploy technicians rapidly with intelligent dispatching to neutralize critical outages and emergency situations
Documentation Management
Collect data to make maintaining required regulatory records, safety certifications, and inspection documentation simpler
Strategic Parts Inventory
Asset Tracking
Document complete equipment lifecycles for generators, transformers, meters, and distribution equipment including warranty tracking and equipment health data
Offline-Capable Mobile App
Digital Inspections
Complete mandatory safety checks, regulatory inspections, and equipment assessments with customizable digital forms
Configurable Documentation
Regulatory Reporting
ERP System Integration
Exchange data seamlessly with ERP platforms including NetSuite, Sage 100, Epicor Prophet 21, Microsoft Dynamics, and more
Emergency ResponsE
Deploy technicians rapidly with intelligent dispatching that prioritizes critical outages and emergency situations
Documentation Management
Maintain required regulatory records, safety certifications, and inspection documentation automatically
Strategic Parts Inventory
Track specialized components and critical spare parts with automated procurement triggers based on equipment service patterns
Asset Tracking
Document complete equipment lifecycles for generators, transformers, meters, and distribution equipment including warranty tracking and performance analytics
Mobile Application
Equip field crews with a powerful mobile platform built to function in remote locations and challenging environments
Digital Inspections
Complete mandatory safety checks, regulatory inspections, and equipment assessments with standardized digital forms
Configurable Documentation
Create custom forms and workflows that match your specific operational procedures and regulatory requirements
Regulatory Reporting
Access comprehensive analytics and reporting tools designed to support regulatory filings and compliance verification
ERP System Integration
Exchange data seamlessly with ERP platforms including NetSuite, Sage 100, Epicor Prophet 21, and Microsoft Dynamics
The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”
FAQ
Quick answers to questions you may have
How does Service Pro handle multi-year maintenance contracts for utility customers?
Service Pro automates contract management by scheduling preventive maintenance visits based on your contract terms, equipment runtime hours, or calendar intervals. Our platform helps you tracks contract coverage, generates work orders automatically, and alerts your team when contracts are approaching renewal. You’ll maintain complete visibility into contract profitability and service delivery performance.
What reporting capabilities does Service Pro provide for utility commission filings?
Our platform includes robust reporting tools that help you generate the documentation utility regulators require. Create custom reports for safety inspections, maintenance completion records, response time metrics, and equipment testing results. Reports can be configured to include timestamps, technician certifications, and photo documentation to support regulatory submissions.
Can Service Pro manage our subcontractor network for overflow and specialized work?
Service Pro enables you to coordinate both internal technicians and external subcontractors within a single platform. Assign work orders to subcontractors, track their progress, monitor completion times, and maintain quality control through inspection workflows. Gain visibility across your entire service delivery network while protecting sensitive customer data.
How does the software handle technician certifications and safety training requirements?
Service Pro helps service organizations maintain detailed technician profiles including certifications, safety training completion, and specialized equipment qualifications. Prevent dispatching technicians to jobs requiring certifications they don’t hold and alert management when certifications are approaching expiration to help ensure compliance with OSHA requirements and industry safety standards.
