Construction Field Service Software
Construction Equipment Industry
Trusted by leaders
Build Better Operations with Construction Service Software
Key differentiators
Why We're Different
Purpose-Built for Service Needs
Service Pro addresses real-world construction equipment challenges, from offline app capability on remote job sites, manufacturer warranty requirements, and extensive service histories. We’ve refined our platform over 15+ years based on direct feedback from equipment dealers.
Unmatched Field Service Specialization
Works With Your Existing Systems
Service Pro complements your existing business systems rather than replacing them. Use our native integrations with Epicor Prophet 21, NetSuite, Microsoft Dynamics, Sage 100, and let our API framework connect you to everything else you depend on for parts, financials, and operations.
Industry Expertise You Can Trust
Our US-based support team brings 15+ years of industry experience to every interaction, providing knowledgeable assistance from field service professionals who understand your operations.
Engineered for Heavy Equipment Operations
Service Pro addresses real-world construction equipment challenges—mobile technicians on remote job sites, manufacturer warranty requirements, and rental fleet tracking. We’ve refined our platform over 15+ years based on direct feedback from equipment dealers.
Unmatched Field Service Specialization
Construction equipment dealers often use ERP systems that excel at parts and accounting but lack robust service operations. Service Pro fills that gap, focusing exclusively on service department efficiency, technician productivity, and warranty recovery success.
Works With Your Existing Systems
Service Pro complements your existing business systems rather than replacing them. Our API framework integrates seamlessly with Epicor Prophet 21, NetSuite, Microsoft Dynamics, and other platforms construction equipment dealers depend on for parts, financials, and operations.
Industry Expertise You Can Trust
Our US-based support team brings 15+ years of construction equipment industry experience to every interaction, providing knowledgeable assistance from field service professionals who understand your operations.
How We Can Help
Technician Dispatch
Quickly identify which trucks have the right parts, check technician qualifications for specific equipment brands, and dispatch with confidence
Warranty Recovery System
Eliminate rejected claims by capturing manufacturer-required documentation at the point of service including photos, failure codes, parts replaced, and labor hours
Predictive Maintenance
Equipment Profiles
mobile technology
Provide technicians with our mobile app that works everywhere from muddy construction yards to remote mining sites and everywhere in between, and complete work with or without cellular coverage
Standardized PM Procedures
Configurable to Your Business
Executive-Level Insights
Automated Data Flows
Eliminate duplicate entry by synchronizing service tickets, time cards, parts pulls, and invoices between Service Pro and your ERP
Technician Dispatch
Identify which mobile service truck is closest to a breakdown, check technician qualifications for specific equipment brands, and dispatch with confidence
Warranty Recovery System
Eliminate rejected claims by capturing manufacturer-required documentation at the point of service—photos, failure codes, parts replaced, and labor hours
Predictive Maintenance
Analyze service patterns across equipment types to predict failures before they happen and schedule proactive repairs
Equipment Profiles
Access machine specifications, attachment inventories, previous service work, and warranty status for every piece of equipment you maintain
Mobile Technology
Provide technicians with a tablet-based system that works in muddy construction yards, remote mining sites, and everywhere between—with or without cellular coverage
Standardized PM Procedures
Build inspection templates based on manufacturer service bulletins and OEM requirements that technicians execute consistently every time
Configurable to Your Business
Set up service processes that match whether you operate as a dealer, rental company, independent service provider, or all three business models
Executive-Level Insights
Access dashboards showing technician efficiency, parts margin by job, warranty claim success rates, and service revenue trends by equipment category
Automated Data Flows
Eliminate duplicate entry by synchronizing service tickets, time cards, parts pulls, and invoices between Service Pro and your accounting system
The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”
FAQ
Quick answers to questions you may have
How does construction field service software improve warranty claim approval rates?
Service Pro gives you the flexibility to create workflows and inspections that help guide technicians through manufacturer-specific warranty documentation requirements during the service call. Capture required photos, failure codes, component serial numbers, and narrative descriptions that manufacturers demand with Service Pro Mobile compatible with iOS, Android, and Windows devices. This real-time documentation eliminates the back-and-forth that delays claim processing and improves your recovery rate on warranty-eligible repairs.
Can Service Pro manage both shop-based repairs and mobile field service calls?
Our platform accommodates all service delivery models construction equipment businesses use. Schedule work for your main shop, satellite locations, and mobile service trucks within the same system. Track labor hours, parts consumption, and job profitability consistently whether technicians are working in your facility or at a customer’s job site 200 miles away.
What capabilities help construction equipment dealers manage equipment maintenance?
Service Pro helps you automates preventive maintenance scheduling based on equipment hour meters, alerts your team when rental equipment approaches service intervals, and prevents rental coordinators from scheduling equipment that requires maintenance. Utilize gathered data to easily track maintenance costs per unit to make informed decisions about equipment lifecycles and replacement timing.
