Enterprise Software for Field Service Operations

Successfully running a service business means satisfying the customer on every visit, from the sale and in-service date, to preventative maintenance, inspection, and repair activities. Field Service Management Software is the key to solving field service problems so you can grow your service business. Service Pro® software unleashes the power of your organization, speeding communications and providing accurate data for the entire operations team. Dial up the productivity with real-time inventory reports, customer equipment asset tracking, contract management, maintenance scheduling, staffing, and mobile field service. From service agreements to inspection forms, renewals and invoicing, Service Pro Field Management Software manages your service business more efficiently.

Complete Field Service Management Solution

Service Pro® is the field service software of choice for companies to successfully manage the end-to-end service process. Service organizations and departments in over a dozen vertical markets such as medical equipment, government, HVAC, cable, and manufacturing use Service Pro to manage the workflow of customer service from contract to invoice. The dynamic cloud-based software solution decreases time to resolution, automates field service scheduling, converts incoming calls to work orders, and provides mobile field service management all in one system. Integrate the service management software with QuickBooks, NetSuite, or Viewpoint to give your back office system a powerful boost.

Service Contract Management Tools

Service contracts are the foundation of a profitable business because they provide ongoing passive revenue and repeat business without the cost of acquisition. Service Pro contract management system delivers a turnkey solution for automated scheduling, asset tracking, and contract renewal. It streamlines the details of contract management so your workforce can concentrate on moving the business forward. Service Pro® makes contract maintenance more efficient and decreases the amount of time spent creating service contracts, tracking assets and scheduling maintenance work orders. Your productivity and customer satisfaction will soar with proactively scheduled maintenance that reduces machinery downtime and unexpected repairs. Reduce the lag time on a new contract or service agreement by implementing a complete contract management solution with recurring renewal support for contracts. Minimize inefficient processes by automating data entry, eliminating repetitive paperwork, and creating an efficient workflow process that focuses on operational priorities.

Manage Service Calls and Field Dispatch

A service management system that automates and speeds up the conversion of call to business is critical for modern service businesses. Service Pro’s comprehensive field service software automatically converts calls and quotes to work orders and product repairs. Real-time dispatches and updates are communicated immediately to the field reps via an app on their mobile device. Administrators can maximize service revenue with custom reports that measure overall performance and pinpoint weaknesses. Measure quality over time with customizable call status codes to drive effectiveness and efficiency. Average reply time, first response time, and the overall volume of conversations can give you useful insights into the productivity of your support team. A visual Call Board tracks all service call activity, making it easy to identify bottlenecks or trending equipment issues. Service Pro gives your team the information and real-time communication they need to resolve problems faster and increase customer satisfaction. Efficiently managing the service, maintenance, and customer data lets companies offer better service than competitors.

Asset Tracking and Scheduling Software

Service Pro asset management software helps manufacturers, dealers, distributors, and service teams track the lifecycle of their equipment service, from sale and in-service date, to preventative maintenance, inspection, and repair activities. Field service asset tracking provides instant and detailed visibility of customer site equipment assets. Your team can create site drawings, add photos of specific inventory, find the current location of assets via GPS, or view all of the field assets on a map. The streamlined field service management system allows office support teams to manage multiple customers, cost systems, and warehouses with accurate reporting in a format that works.

Track Field Service Technician Time

Make faster, data-driven decisions around budgeting and managing your projects with an easy-to-use time tracking tool for field service labor. Workers can log hours worked by project, request time off, submit expenses, and forecast hours remaining on projects. Flexible reporting helps quantify process bottlenecks so the leadership team can forecast staffing needs and make preemptive hiring decisions. Service Pro field service management solution makes time and expense management effortless for decision makers, managers, and users. Managers can approve field service time sheets, time off, and expenses real-time, giving them the insight to project budgets and employee availability more accurately.

Manage Field Service Tasks Efficiently

Managing service tasks effectively improves workflow and increases profitability. Service teams need quick access to customer data like serial numbers, service history, and warranty coverage, but a tedious lookup process can slow your operations to a grinding halt. Service Pro has the task management features your service team needs to succeed. Speed up completion of inspections, billing, renewals, and invoicing by making pertinent account information instantly available, including customer site equipment assets, service history, and warranty and contract coverage.

Automate Scheduling of Preventative Maintenance Service

Managing a large field workforce makes it challenging to get preferred field workers to service ongoing maintenance contracts. Dispatch the right technician for preventative maintenance effortlessly with long-term scheduling. Service Pro field software proactively schedules contractual maintenance to keep equipment running at peak performance and avoid downtime. Whether you’re scheduling field service technicians, inspectors, emergency response workers or public workers, the auto-scheduling feature allows you to forecast work volume and inventory requirements.

Provide Top of the Line Mobile Field Service

When equipment or machinery is mission critical and needs rapid repair, a great service experience is imperative. Eliminate lag time between service work and billing by giving your service technicians a powerful mobile technician productivity app. Equip your field service technicians with Service Pro Mobile, a native mobile app for iPhone iOS and Android smartphones and tablets. The powerful field service solution communicates continuously to allow rapid dispatch, effortless field data capture, and real-time updates. The free app supports BYOD efforts and caters to the high volume, fast-paced environment of field service work.

Service Pro Mobile Gives Field Service Workers Offline Access to All Features
  • Punch Clock.

  • Parts Inventory.

  • GPS Tracking.

  • Work Order Management.

  • Site Contacts.

  • Site Equipment Assets

  • Important Alerts.

  • Warranty Coverage.

  • Tasks.

  • Inspections.

  • Photo Captures.

  • Signature Capture.

Maintain an Accurate Parts Inventory

Maintaining an accurate parts inventory is critical to quick dispatch and repair turnaround. Minimize inefficient processes by automating re-order based on projected use or stock on hand, eliminating repetitive paperwork, and creating an efficient workflow process that focuses on operational priorities.
Service Pro service management software provides dynamic updates to inventory quantities. The powerful service solution supports multi-costing and multi-warehouse management as well as the ability to monitor and re-order stock based on prior or projected usage by the parts on hand.

Complete Field Service Management Solution You Need

Whether your field service organization has 25 or 2,500 service technicians, Service Pro field service management software will reduce the tedious tasks that create routine mistakes and disrupt workflow. Service Pro software helps North America’s busiest service organizations accelerate the service to cash cycle, eliminate duplicate data entry and improve service technician to office communication. It decreases time to resolution, automates field service scheduling, converts incoming calls to work orders, and provides mobile field service all in one dynamic system.

See for yourself the positive impact field service automation can have on your operation. We invite you to learn more and put the service management app to the test in your service organization. Call 262-241-7800 for a demonstration.

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