Industrial Field Service Management Software
Industrial Equipment Industry
Industrial equipment distributors, OEMs, and service organizations need specialized solutions for managing pumps, compressors, and manufacturing systems. Service Pro’s industrial field service management software helps you optimize technician dispatch, maintenance tracking, and service delivery to drive profitability and equipment reliability.
Trusted by leaders
Solve Critical Industrial Service Challenges
Industrial machinery powers manufacturing facilities, processing plants, and production environments where every minute of downtime impacts the bottom line. Service organizations must balance regulatory compliance requirements with the need to minimize equipment failures and maximize operational productivity.
Key differentiators
Why We're Different
What Makes Service Pro the Right Choice for Industrial Service Operations
Specialized for Equipment Service Organizations
We have 15+ years of experience serving industrial equipment companies like yours. We’ve built our platform around the real-world challenges of managing complex service operations.
Dedicated Field Service Expertise
Unlike all-in-one field service solutions, our singular goal is to create the best field service management platform possible. Our clients see direct benefits on service operations and profitability from our continuous innovation and focus.
Flexible Integration Architecture
Seamlessly connect with your existing business systems through native integrations with Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Viewpoint Vista, and Sage 100, and use our APIs to connect with other leading ERP platforms.
Fully US-Based Support Team
Our exclusively US-based team provides expert support when and where you need it.
Specialized for Equipment Service Organizations
Developed specifically for industrial equipment maintenance over 15+ years. We’ve built our platform around the real-world challenges of managing service operations for complex industrial machinery.
Dedicated Field Service Expertise
Unlike all-in-one business platforms, our singular focus on field service technology means continuous innovation that directly benefits your service operations and profitability.
Flexible Integration Architecture
Seamlessly connect with your existing business systems through robust APIs that integrate with Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Sage 100, and other leading ERP platforms.
Fully US-Based Support Team
With over 15 years serving the field service industry exclusively and a completely US-based team, you’ll receive expert support whenever you need assistance.
How We Can Help
Dispatch Management
Streamline technician assignments with optimized routing for industrial service calls
Service Contracts
Automate preventive maintenance scheduling and manage contract compliance
Inventory Control
Equipment History Tracking
Maintain comprehensive records of industrial assets including service history, metric tracking, and warranty information
Offline Mobile Field App
Empower technicians with a robust mobile app designed for industrial equipment service environments
Digital Inspection Workflows
Flexible Form Configuration
Intelligence Reporting
Glean actionable insights through dynamic reports that support compliance documentation and custom KPI analysis
ERP System Integration
Synchronize service data with your new or existing ERP including NetSuite, Sage 100, Epicor Prophet 21, Microsoft Dynamics, and more
Dispatch Management
Streamline technician assignments and optimize routing for industrial service calls
Service Contracts
Automate preventive maintenance scheduling and contract compliance tracking
Inventory Control
Monitor parts inventory in real-time and trigger automatic reordering based on historical usage data for specific equipment types
Equipment History Tracking
Maintain comprehensive records of industrial assets including service history, performance metrics, and warranty information
Field Technician Mobile Platform
Empower technicians with a robust cross-platform mobile app designed for industrial equipment service environments
Digital Inspection Workflows
Execute standardized equipment inspections with customizable checklists, photo documentation, and electronic signature capture
Flexible Form Configuration
Design maintenance forms that align with your operational procedures and industry-specific compliance requirements
Intelligence Reporting
Generate actionable insights through dynamic reports that support compliance documentation and performance analysis
ERP System Integration
Synchronize service data with backend systems including NetSuite, Sage 100, Epicor Prophet 21, and Microsoft Dynamics
The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”
FAQ
Quick answers to questions you may have
What makes Service Pro suitable for managing complex industrial equipment service?
Service Pro supports industrial equipment complexity, offering configurable maintenance protocols, equipment-specific service checklists, and comprehensive service history. Our platform adapts to varied maintenance schedules driven by operating hours, production cycles, and manufacturer specifications to ensure optimal equipment performance.
Will Service Pro connect with our current ERP system?
Service Pro provides seamless connectivity with the ERP systems commonly deployed in industrial equipment businesses, including Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, and Sage 100. Our native integrations and our API-driven integration framework ensure efficient data exchange across your technology ecosystem.
Can technicians use the mobile app at remote industrial sites without connectivity?
How does Service Pro automate preventive maintenance for industrial machinery?
Our platform drives preventive maintenance automation through configurable triggers based on operating hours, time intervals, and usage metrics. Service Pro helps you automatically create work orders, match qualified technicians to jobs, manage parts procurement, and maintain compliance records aligned with manufacturer maintenance protocols to reduce unplanned downtime.
