Field Service Maturity Explained: What It Is and Why It Matters

Learn the four levels of field service maturity and get rid of paperwork and manual data entry for good

Download the guide to discover your company’s path to higher revenue without a higher headcount

Did you know more than half of service leaders (58%*, to be exact) see changing customer expectations as their biggest challenge?

That’s why to remain relevant in the increasingly connected service landscape, organizations are looking to mature their field services.

But what is field service maturity and why does it matter?

The new 15-page guide from the field service experts at MSI will answer exactly that for you.

Introducing the four levels of MSI’s connected service maturity model

Maturing your field service operations is all about never accepting “good enough” for your customers, your employees, and your technology. It’s taking your current processes and making them even better with strategic, connected field service management technology.

Here are the four levels of MSI’s connected service maturity model:

Level 1: Digitize & integrate. A service organization replaces manual, paper-based service processes with digital tools.

Level 2: Manage & measure. As a service organization manages service processes in a digital system, management of team to key indicators begins.

Level 3: Optimize. As measurement highlights areas requiring performance improvement, a service team seeks to optimize processes.

Level 4: Automate. As process performance improves through integrated system use, automation can further save time and expense.

You can – and should – always improve upon your field service processes, no matter which level your field service organization currently falls in this model. There’s always an opportunity to optimize your service processes to provide service faster, collect payment sooner, and increase customer satisfaction.

Conclusion: Get on the path to field service growth today

Download the guide now to learn how your company can serve more customers and bring in more revenue without adding headcount, including:

  • Digitizing and integrating your service processes for faster invoicing and labor tracking
  • Collecting data from the field to measure your team performance and identify areas of improvement
  • Optimizing your service operations using the collected data
  • Automating technician assignments, customer notifications, reports, and more to speed service success