Netsuite Field Service Management

Optimize service, repair, and inspection performance with the Service Pro® software platform

Field Service Software for Netsuite ERP

Service Pro delivers a wide range of cloud-based service management capabilities for equipment-centric service companies. Our field service software integrated with NetSuite decreases time to resolution, automates field service scheduling, converts incoming calls to work orders, and provides mobile access and workflows all in one dynamic system.

Service Pro is trusted to manage field service operations by service organizations and departments in over a dozen vertical markets and industries such as HVAC, power and energy, electrical services, and equipment manufacturers.

Ready to experience seamless data transfer, decrease turnaround time, and create a better customer experience?

Get an inside look at how Service Pro will transform your operations and make you more money.

Integrations

The Service Pro® platform provides NetSuite ERP users with a powerful, integrated experience to give service companies the best of both worlds: their desired ERP, and best-in-class field service management software. Our dedicated field service management platform automates, alleviates, and addresses everything your field technicians need, and provides visibility into data, trends, and reporting to track the KPIs you care about most. 

You have enough challenges on the job, and field operations technology shouldn’t be one of them. Our flexible, cloud-based framework improves service efficiency by eliminating time-consuming data entry, needless paperwork, imports, and data reconciliations. The NetSuite service module solution enables faster inspections, auto-scheduled preventive maintenance, and efficient field service management processes. Together, you’ll see a better customer experience, cost savings, and increased sales revenue.

Whether your field service organization has 25 or 2,500 service technicians, Service Pro field service management software for NetSuite ERP is the powerhouse that will take your business from surviving to thriving.

Mobile Service, Repair and Inspection

Customer service takes place in the field, over the phone, and through customer portals. Regardless of when and where it happens, it is critical for field service companies to have customer information at their fingertips.

Equip your field service technicians with Service Pro® Mobile, our offline-capable mobile app for iOS and Android devices. Our powerful NetSuite ERP-connected solution communicates continuously for better operational efficiency. Enjoy faster scheduling of jobs and field data capture while closing the lag time between billing, payment, and accounting.

  • Punch Clock
  • Work Order Management
  • Critical Alerts
  • Inspections
  • Parts Inventory
  • Site Contacts
  • Warranty Coverage
  • Photo Capture
  • GPS Tracking
  • Site Equipment Assets
  • Workflows
  • Signature Capture

Preventive Maintenance Operations Capabilities

When equipment or machinery is mission-critical and needs rapid repair, service companies must be able to depend on their technology and emergency service plan. 

Ensure smoothness at every step of your ongoing and contracted maintenance operations NetSuite field service management software. Service Pro® for NetSuite helps you optimize resource utilizationdecrease the amount of time spent creating service contracts, tracking assets, and scheduling maintenance work ordersto make your preventative maintenance operations more efficient.

Watch your productivity soar with proactively scheduled maintenance updates that reduce machinery downtime and unexpected repairs.

  • Asset Management
  • Contract Management
  • Component & Parts Tracking
  • PM Auto-Scheduling
  • Service Agreements
  • One-Click Rapid Dispatch

Productive & Effective Field Operations

Service Pro® for NetSuite helps manufacturers, dealers, distributors, and service teams track the lifecycle of their equipment with a full service history, including sale and in-service date, preventive maintenance, inspection and repair activities, and inventory management.

Drive new levels of productivity and effectiveness in your field service business with our cloud-based, end-to-end solution, Service Pro® software for NetSuite. Wach as tasks like inspections, billing, renewals, and invoicing get done faster and have fewer discrepancies. From deep service operations management functionality in the back office to our offline-capable mobile app in the field, Service Pro® has the features your service team needs to succeed.

  • Comprehensive Service Histories
  • Work Orders
  • Scheduling & Dispatching
  • Business Intelligence
  • Customers & Sites
  • Spare Parts
  • Invoicing
  • Workflows
  • Assets
  • Warranties
  • Service Contracts
  • Inspections

FAQ

Quick answers to questions you may have

What is field service management in NetSuite?

Field service management software for NetSuite offers a comprehensive and digitized method of managing field and back office service operations. Such software covers all the core areas needed for standard service operations, including scheduling & dispatching solutions, data and reporting functions, ERP and business system integration, and mobile or app-based field support. Various add-ons are also common and can be tailored to your needs. 

The core features and functionalities of the Service Pro field service software platform start with a best-of-breed approach, where our main goal is to focus our full attention and expertise on field service. Service companies can expect to see increased operational benefits from intuitive scheduling, rapid dispatch, intelligent route optimization, extensive reporting, real-time data visualization options, an offline-capable mobile field app, customizable inspections and more to help you gain visibility and maximize profitability. 

Service Pro is the best field service management software for NetSuite users that companies that want to gain visibility and maximize profitability within their service operations. We’re here to keep your business on top with the native connections and seamless data transfer you expect and deserve, as well as intelligent solutions like Service Pro route optimization, our 100% US-based support team, and high-quality software that’s backed by 15+ years of research and trust. If you’re ready to envision the difference Service Pro can make in your organization, see the software and talk with us here.

Service Pro helps service companies manage and automate preventative maintenance and recurring maintenance appointments with ease. Service Pro® for NetSuite helps you optimize resource utilization with faster service contract creation, tracking, and scheduling for seamless preventative maintenance operations. For more information about transitioning from a reactive service model to a proactive service model and get the most our of service agreements, explore our free contract profitability guide here.

Two field service technicians discussing work over a tablet.

Want to see what Service Pro® for NetSuite can do for you?

Reach out today to see it for yourself. 

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