FIELD SERVICE SOFTWARE FOR MINING COMPANIES
Mining Industry
Field service management software for organizations servicing mining equipment, earthmoving machinery, and heavy industrial systems. Coordinate technician deployment, manage equipment service records, and streamline operations with ease across your mining equipment service business.
Trusted by leaders
Manage Mining Equipment Service Complexity
Mining equipment service organizations coordinate break-fix repairs, preventive maintenance, and installations across remote mine sites and challenging locations. Whether servicing excavators, haul trucks, drilling equipment, or processing machinery, service teams require systems that handle technician assignments to distant locations, track equipment history across multiple sites, and maintain the detailed records that support both safety compliance and uptime requirements. Service software designed to address these operational demands can influence both service efficiency and equipment availability.
Key differentiators
Why We're Different
What Makes Service Pro Worth Exploring for Mining Equipment Service Organizations
Built for Service Organizations
Developed for organizations servicing equipment and systems with 15+ years in field service—adaptable to mining equipment workflows.
100% Field Service Focus
Field service management is our sole commitment, directing all innovation toward dispatch, tracking, mobile capabilities, and more of the functions you leverage everyday.
ERP Agnostic
Connects seamlessly with Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Sage 100, and other business platforms through our extensive API network.
Fully US-Based Team
Our talented team operates from the United States with 15+ years dedicated exclusively to field service organizations.
Equipment Service Foundation
Developed for organizations servicing equipment and systems with 15+ years in field service—adaptable to mining equipment workflows.
Field Service Focus
Field service management is our sole commitment, directing all innovation toward dispatch, tracking, and mobile capabilities.
ERP Integration
Connects seamlessly with Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Sage 100, and other business platforms.
US-Based Team
Our complete team operates from the United States with 15+ years dedicated exclusively to field service organizations.
How We Can Help
Field Service Management Capabilities for Mining Equipment Service Operations
Work Order Automation
Boost efficiency by automating service processes with automatic work order assignment, real-time tracking, and streamlined field-to-office communication
Mobile Field Access
Equip service technicians with mobile applications that eliminate delays in field-to-office work order management and function in areas with limited connectivity
Equipment Service History
Track all facets of previous work against customer assets including components replaced, repairs completed, inspections performed, and recommendations made
Preventive Maintenance Scheduling
Schedule recurring maintenance appointments with color-coded, drag-and-drop scheduler to support proactive equipment servicing
Parts and Inventory
Monitor inventory levels for mining equipment parts and components with automated tracking and reorder capabilities across multiple locations
Service Contract Management
Administer maintenance agreements and service contracts with configurable schedules to manage preventive maintenance programs
Warranty Management
Track warranty information and service agreements to assist with compliance and maximize warranty recovery opportunities
Performance Analytics
Customize KPIs you want to track, collect operational data, and analyze performance with unlimited visualizations from multiple chart options
Remote Location Support
Coordinate technician dispatch to remote mine sites with visibility into technician location, capabilities, and availability
Work Order Automation
Boost efficiency by automating service processes with automatic work order assignment, real-time tracking, and streamlined field-to-office communication.
Mobile FIELD ACCESS
Equip service technicians with mobile applications that eliminate delays in field-to-office work order management and function in areas with limited connectivity.
Equipment Service History
Track all facets of previous work against customer assets including components replaced, repairs completed, inspections performed, and recommendations made.
Preventive Maintenance Scheduling
Schedule recurring maintenance appointments with color-coded, drag-and-drop scheduler to support proactive equipment servicing.
Parts and Inventory
Monitor inventory levels for mining equipment parts and components with automated tracking and reorder capabilities across multiple locations.
Service Contract Management
Administer maintenance agreements and service contracts with configurable schedules to manage preventive maintenance programs.
Warranty Management
Track warranty information and service agreements to ensure compliance and maximize warranty recovery opportunities.
Performance Analytics
Customize KPIs you want to track, collect operational data, and analyze performance with unlimited visualizations from multiple chart options.
Remote Location Support
Coordinate technician dispatch to remote mine sites with visibility into technician location, capabilities, and availability.
The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”
FAQ
Quick Answers to Questions You May Have
How might Service Pro support mining equipment service operations?
Service Pro offers field service management capabilities that can be configured for mining equipment service needs. The platform handles work order automation, technician dispatch to remote locations, equipment history tracking, and mobile access for serve the needs of mining equipment service organizations. While mining equipment services isn’t our primary specialization, we’ve developed software flexible enough to accommodate equipment-centric organizations requiring efficient field operations across challenging locations. We’re interested in discussing your specific service workflows and remote site requirements to explore whether the platform could work for your operations.
Can Service Pro handle service operations across remote mine sites?
Service Pro’s mobile application is designed to function in areas with limited connectivity, allowing technicians to access work orders, equipment history, and service information offline. Data syncs automatically when connectivity is restored. The platform provides visibility into technician location and availability to coordinate dispatch across multiple remote sites. We encourage you to discuss your specific remote location challenges with our team to determine how the platform could be configured for your mining service operations.
What integration capabilities does Service Pro provide?
Service Pro offers native integrations with ERP systems including Epicor Prophet 21, NetSuite, Microsoft Dynamics Business Central, Sage 100, and other platforms. Our robust API infrastructure connects additional systems to eliminate duplicate data entry and ensure information consistency across your business tools. We partner with mining and heavy equipment service organizations to establish integrations matching their technology environment. Connect with us to discuss which integration approach would best serve your current systems.
Insights
Let's Explore the Possibilities
Connect with our team to discuss whether Service Pro might fit your mining equipment service operations. We’ll learn about your remote site challenges, equipment tracking needs, and service coordination requirements, then explore how the platform could be configured for your mining service business. Curious about the potential?