Accelerate Call to Cash.
Customers call your service team to resolve a problem that is causing downtime and frustration and want the fastest, easiest fix possible. Customer satisfaction is tied directly to the speed with which your service reps can access their records and dispatch a technician.
Speed service call to technician dispatch process
Assign the best tech for every job.
Easily convert calls into work orders
Assign using drag-and-drop visual scheduler.
Makes calls more efficient
Customers want an informed service interaction that is full of context, is personal, and solves other potential issues before they happen. They become frustrated if they have to identify themselves and explain the issue repeatedly. If resolution takes too much effort, customers take their business elsewhere.
Your customer service team needs a service call management system to respond to each customer personally, resolve cases more quickly, and proactively schedule maintenance with preferred technicians. Service Pro gives your team the information and real-time communication they need to resolve problems faster and increase customer satisfaction.
Increases first call resolution
Service Pro’s integrated support solution increases first call resolution and makes it easy for reps to convert a service call into a work order. Representatives in the call center and the field have enough information to communicate in real-time to resolve issues.
Pertinent account information is rapidly available to the service dispatcher, including customer site equipment assets, service history, and warranty and contract coverage. The integrated field dispatch software quickly converts calls to work orders ready for assignment or RMAs for product repairs.
Speeds the time to dispatch
A call that results in repeating troubleshooting instructions can frustrate customers as they re-explain their problem to every new agent. The service technician dispatch software gives an immediate view into the customer’s service history, allowing your team to respond more rapidly assigning the best tech for each job. If a company has a pre-existing service agreement, Service Pro will auto-dispatch the preferred technician for the account.
Service reps can dispatch techs to the customer site with just one click using the iPad dispatch software. The real-time dispatches and updates are communicated immediately to the field reps via an app on their iPhone, Android, or Windows mobile devices. Your service technicians have every tool they need in the mobile compatible apps to communicate, check contract coverage, scan assets, and view the service history.
Converts calls into new business
Service Pro’s comprehensive service dispatch software can automatically schedule and dispatch preventive maintenance work orders to keep equipment running at peak performance and avoid downtime. Proactively scheduling service calls increases your revenue while avoiding customer dissatisfaction with equipment failure due to lack of maintenance.
The comprehensive service call management system allows reps to quickly convert quotes, orders, and RMAs into work orders. The streamlined conversion of inquiries into jobs boosts revenue and lowers the risk of losing business in the transition.
Provides valuable insight
The average time it takes your team to resolve a problem shows how effective your process is and allows you to measure overall performance and pinpoint weaknesses. The dispatch software allows you to measure quality over time with customizable call status codes to drive effectiveness and efficiency.
Average reply time, first response time, and the overall volume of conversations can give you useful insights into the productivity of your support. A visual Call Board tracks all service call activity, making it easy to identify bottlenecks or trending equipment issues.
Reduces customer churn
It’s common knowledge that acquiring new customers is more expensive than keeping the ones you have, but did you know that 12% of customers leave if it takes more than one call to resolve their problem? A service dispatch app that automates and speeds up the conversion of call to business is critical for modern service businesses.
Contact us today to get Service Pro® field service dispatching software to improve your call center and service dispatch operations.
Service Pro® Field Service Dispatching Features
One Click Dispatch to Service Technician’s Mobile Device – iPad, iPhone, Android or Windows
Visual Call Board Tracks all Service Call Activity
Auto-Dispatch to Preferred Technician
Automatically Scheduled and Dispatched Work Orders for Preventive Maintenance
Call to Quote, Call to Order and Call to RMA Conversions
User Definable Service Call Status Codes Drive Reporting
Instant Customer Site and Equipment Asset Visibility
Mobile Asset Inspections
Call Equipment Warranty and Contract Coverage
Customer and Equipment Asset Service History
Service Pro® field service dispatching software helps busy service organizations run highly efficient call center and service dispatch operations.
Call (262) 241-7800 to Learn More