Milwaukee, WI, February 3rd, 2011 – a national leader in providing workforce automation, mobile and business solutions has acquired Service Pro, a field service and repair center software solution.
“The acquisition of Service Pro fits extremely well into our overall strategy of providing complete solutions for the automation of our client’s organization and workforce in a high return on investment model. Service Pro is one of the first lean software solutions for field service and repair operations. Deep functionality, low cost of ownership and rapid implementation are all highlights of what Service Pro provides to the thousands of end-users who have implemented this solution, and we look forward to getting that message out to service organizations of all sizes and complexities. Combined with MSI’s existing solutions for mobile field service, inspections, audits and sales we can now provide our existing and new clients with a complete solution for service and workforce automation needs,” according to Harvey Shovers, president of MSI Data.
Service Pro is a powerful blend of practical solutions, providing service organizations the ability to automate critical business areas such as inventory control, RMA, call management, scheduling, installation management, cost control, field service, return to vendor, asset management, service contracts, entitlements, accounting, equipment repairs, replacements, depot repairs, parts and equipment sales, warranty tracking, serial number control, lot control and mobile commerce.
The Service Pro line of software is currently in use across a broad list of industries, including: medical equipment and instrumentation; aerospace; voice and data communications; building maintenance; commercial landscaping; technology-based systems; fire and security; appliance repairs; HVAC; and electronics.
Service Pro is available in three basic configurations with integration to most accounting and ERP systems. Service Pro can be deployed in a hosted or on-site manner.
Service Pro® automation helps turn any large or small organization’s service department into a profit center with the leanest possible return on investment model.
About MSI Data
MSI Data develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. World class service organizations such as Time Warner, Bradley Corporation, Tax-Air and Heartland Computers rely on MSI Data’s powerful suite of field workforce software to automate field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI Data replaces paper and disconnected spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. To learn more, please visit www.msidata.com
